Welcome to the Family

On December 2nd, 2022 gWorks acquired PubWorks to bring a unified customer experience to small local government. 

PubWorks is now a part of gWorks and will operate under the gWorks brand. This acquisition marks a significant step for gWorks in its mission to broaden our geographical reach and to provide the most reliable and easy-to-use software solutions to empower small and medium-sized local governments.

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We are thrilled to welcome PubWorks, its outstanding team, and their clients to the gWorks family. Both companies are committed to empowering clients through simple and intuitive software backed by outstanding client support. This is a great partnership that will create a company well-positioned to serve our mutual customers. Together, we serve 2,500 local governments across 48 states. 

At gWorks, our vision is empowering public leaders to build smarter, more sustainable governments and stronger, more resilient communities with simple technology. Hundreds of small local governments have trusted PubWorks’ Work & Operations Management Software. Combined with gWorks’ robust products and cloud-based solutions, we will be able to deliver a unified experience across front office, back office, and operations.

FAQ

Where do I mail checks?

The new business address for all payments and inquiries is: gWorks 3905 S. 148th St., Suite 200 Omaha, NE 68144

Do I need a new contract?

Yes, we will be asking each new client to sign gWorks’ Master Service Agreement and Terms of Service, just like you do for Microsoft or Apple, Google, or Hulu. This will not affect your current pricing.

Can I expect the same quality of support?​

We want to assure you that the support you will receive will continue to be the best in class. You will continue to work with the same people you have in the past and be able to reach them on the same phone number or through their emails for the time being. In the near future, we’ll be implementing a ticketing system to ensure responsiveness, provide greater transparency, and self-service options.

What other changes should I expect?

We don’t expect any immediate impact for current customers. gWorks does offer additional resources and products to guide you into new technology, make your organization more integrated, and to make your work easier, more efficient, and less time-consuming. We look forward to discussing those in more depth with you very soon.   

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