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FrontDesk
Professional Onboarding Options
Choose the Professional Onboarding option that best suits your Agency's needs
*Content creation for Onboarding Plus is only available within the first 90 days of purchasing FrontDesk to ensure that you are able to realize the benefit of FrontDesk quickly.
Phase 1 Onboarding Call
What we'll cover
- Onboarding Presentation
- Goal-setting and value realization
- Implementation questions for our Project Team
- FrontDesk features walkthrough
- Resource Center walkthrough
- Project Manager introduction and implementation checklist commencement
What we'll guide you on
- Configuring FrontDesk
- How to use the Resource Center to maximize your benefits
- Configuring your Security Groups
What we'll provide
- Onboarding presentation document
- Promotional Marketing toolkit
- FrontDesk and SimpleCity Sync Procedures document
- Website setup criteria document (if applicable)
For Onboarding Plus
- Review what content we will create for you within FrontDesk
- Begin data gathering process for content creation
Phase 2 Onboarding Call
What we'll cover
- Goals progression
- Project Manager’s implementation progression
- FrontDesk features walkthrough
- How to promote and market FrontDesk to your citizens (aka Public Users)
What we'll guide you on
- Next steps to further your goals progression
- Configuring your FrontDesk
- Develop your plan for promoting FrontDesk Public User adoption
- How to use Admin Settings and the Subscription Manager
For Onboarding Plus
- Review needs for any outstanding information from Agency for content creation
- Content creation progress to date and Agency feedback
Phase 3 Onboarding Call
What we'll cover
- Goals Progression
- Sync configuration and review
- FrontDesk & SimpleCity Sync Procedures
- FrontDesk features walkthrough
- How to maximize the Resource Center to your benefit
What we'll guide you on
- Next steps to further your goals progression
- Configuring your FrontDesk
- FrontDesk promotion review
- Sync Procedures best practices
For Onboarding Plus
- Review needs for any outstanding information from Agency for content creation
- Content creation progress to date and Agency feedback
Phase 4 Onboarding Call
What we'll cover
- 90-day review of goals progression and Public User adoption
- How to maximize the Resource Center to your benefit
- Outstanding questions
What we'll guide you on
- Next steps to further your goals progression
- Providing FrontDesk enhancement ideas
- Monitoring Public User adoption and your success through Dashboards, Reports, and Audit Logs
For Onboarding Plus
- Final review of completed content
*The Client is responsible for adding content to the templates