Support and Professional Services
Seriously Friendly & Reliable Team Helping You Every Step of the Way
Dependable
Support is done right or it's done again. We do it right the first time - documented at 99.8% of the time.
Responsive
We answer each of your phone calls. We aim to solve your support issue as quickly as possible. This shows with our 98.6% client support satisfaction score.
Knowledgable
We know our tech and understand your day-to-day work. Combined, you get a spirited expert focused on your success
reliable support team
Client Support & Educational Resources
gWorks provides support for all our products so you can feel at ease knowing you are working with reliable & friendly experts who understand the challenges of your day-to-day work. Our online training and support is designed to help you succeed.
Our Client Support Portal enables our clients to submit questions and issues, track resolutions, and access knowledge base articles. We also offer online education, help articles, webinars, user groups, self-guided learning paths, and more so that you can stay current on the latest updates and best practices for local government.
Professional Services
We Have a Roadmap for Your Journey
Getting started with gWorks software is designed to be online, with step-by-step instructions along the way. Interactive and educational resources are available through gWorks University and through our online client support portal. Plus, we have an expert team of onboarding specialists here to help you along the way.
Data Creation
Getting off paper and into the digital age is overwhelming. We can help you. We'll digitize and store data in our cloud or yours to protect your government's documents and spatial data.
Data Conversion
Not all data or databases are created equal. That unfortunate truth can cost you time, money, and frustration running your operations. That's where we come in. We're experts in data creation.
We can handle SQL, MySQL, Access, Excel, third party data, and more.
Data Integrity
Keep your data healthy with our help. With our domain expertise and technical know-how, our gWorks team can help ensure your data is in the best shape it can be so you can focus on building a resilient, vibrant community.
Onboarding & Implementation
Working with a new software provider can be overwhelming. Our dedicated Client Success team works with you to make sure the onboarding process is successful.
Getting started with gWorks hubs is an online, interactive process, taking approximately 4-8 weeks, depending upon current software systems and data import requirements. You get step-by-step instructions provided along the way to ensure you have the tools you need.
Our online training is designed to be interactive and engaging. Our online education through gWorks university offers training and our client portal connects you with resources to help your success.
Training
Whether you need a software refresher or specific training tailored to your needs, gWorks offers a variety of training and education options. Use our online training, attend webinars, or meet up with us at regional events.
Enhanced Consulting
gWorks offers enhanced support options that give our Clients above-and-beyond support. Let gWorks help your city execute using best practices. We're here to help you be successful in implementing secure, simple, and integrated solutions.
Ready to get started? Talk with our team today
Reliable & easy-to-use solutions to help your government know what’s going on, act decisively, and benefit greatly.