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Streamline Operations with a Comprehensive Work Management System

Optimize all aspects of your local government, special district and utility organizations operations, from asset inventory and work orders to permits and contractor management. Operations Hub offers a wide range of capabilities designed to simplify and empower management processes.

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Learn more about Operations Hub

Download this info sheet to learn more about Operations Hub' work management and take this information with you.

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Learn more about Operations Hub

Download this info sheet to learn more about Operations Hub work management and take this information with you.

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Asset Repository

Manage Assets in One Central Location

Track and manage your community’s assets, such as roads, bridges, and facilities, to maintain their reliability and longevity while making data-driven maintenance decisions. Centralize asset management with a customizable asset repository and easily associate assets with work orders, inspections, and more to create a comprehensive historical record.

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Work Orders

Efficient Work Order Management

Streamline work order management for maintenance tasks and projects by scheduling, assigning, and tracking work orders. Ensure efficient maintenance and repairs through better coordination and timely execution, while easily managing and tracking progress.

  • Schedule Recurring Maintenance
  • Access Out in the Field
  • Receive Notifications
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Contractor Collaboration

Boost Collaboration with Contractors

Streamline communication and collaboration with contractors to ensure seamless project execution and adherence to quality standards. With Operations Hub, easily manage contractor types and maintain comprehensive profiles with ease. Simplify the process of finding and assigning contractors, all while maintaining a centralized database for efficient data entry and document management.

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Compliance Management

Ensure Compliance and Regulation

Ensures streamlined processes and regulatory adherence, promoting efficiency and accuracy in managing permits and inspections.

  • Permits: Streamline the issuance and tracking of permits for construction, events, and other activities.‍
  • Inspections: Create and customize inspections to simplify the inspection process for various aspects of community infrastructure and services.
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Project Planning

Drive Project Success with Simple Coordination

Plan and manage development projects effectively, aligning them with your government’s long-term vision for sustainable growth. This includes issuing permits, tracking inspections, and assigning tasks all in one place. This integrated approach improves coordination and ensures seamless project execution.

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Integrations

Unlock Seamless Operations Management with Integrations

  • Utility Billing: Seamlessly integrate with Utility Billing Hub to create work orders directly from service requests.
  • Citizen Requests: Automatically create work orders from 311 requests submitted by citizens with FrontDesk.
  • Mapping: Improve spatial identification and asset visibility through Maps Hub, with data management functions including symbology updates, asset addition and editing, data importation, and exportation.

See how you can seamlessly manage all these areas of government with a fully-integrated solution.

Learn about Integrated Solutions

Backed by reliable, friendly support who understand your day-to-day work and are driven to help you succeed.

Training

Learn core tasks through over 30 self-paced courses, including videos, tutorials, interactive overviews, and practice tasks to guide you through.

Support

With a 99.7% client support satisfaction score, our team is here to answer your calls and resolve issues right the first time.

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Access educational and training resources to stay current on software updates and best practices.

Frequently Asked Questions

Does Operations Hub offer mobile access for field staff?

Yes, Operations Hub is a cloud-based solution, allowing for easy access from any location with an internet connection. This means staff can manage workflows and access data from the office or in the field, allowing field employees to access and update work orders, permits, and inspections on-the-go, improving efficiency and communication.

Can Operations Hub automate workflows and notifications?

Yes, Operations Hub offers workflow automation capabilities, allowing you to define custom workflows, automate task assignments, and send notifications to appropriate staff members at various stages of a process. This helps streamline operations and improve accountability.

Is Operations Hub user-friendly?

Yes, Operations Hub is designed with ease of use in mind. Its intuitive interface and customizable settings make it easy for small local government staff to navigate and use effectively.

How are work orders handled in the system?

Work Orders are used to schedule, assign, and track work being done on your Assets. Different types of Work Orders may require different tasks or types of information that need to be collected. By default, all Work Orders will require certain information. You can configure specific Work Order Templates in Operations Hub

Can Operations Hub integrate with other areas of government?

Yes, Operations Hub can integrate with other gWorks Hubs, including Utility Billing Hub for automatic work order generation, FrontDesk for generating work orders from citizen requests, and Maps Hub for improving spatial identification by visualizing your government's assets on a map.

Ready to get started? Talk with our team today

Experience the efficiency and ease of Operations Hub. Contact us today to learn more or request a demo.

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