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Enable your citizens to interact with your government online.
Utility Billing Hub
Streamline utility billing and revenue collection with a user-friendly utility billing system.
Operations Hub
From permits to work orders, optimize all aspects of your agency's operations.
Maps Hub
Visualize assets on a map to make informed decisions and provide public transparency.
Storage Hub
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Process government payments with ease using an integrated payment processing system.
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A modern, convenient relationship between citizen and government

Improve customer service and engagement with a user-friendly portal that enables your citizens to interact with your government online.

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Learn more about FrontDesk

Improve customer service and enable your citizens to interact with your government online. Download this info sheet to learn more about FrontDesk and take this information with you.

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Learn more about FrontDesk

Download this info sheet to learn more about FrontDesk citizen engagement and take this information with you.

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Online Payments

Offer a Simple Online Payments Experience

With FrontDesk, your citizens can conveniently make payments online for various government-related bills, saving time and effort. Reduce phone calls and walk-in traffic by allowing citizens to make payments at any time on any device.

  • Autopay
  • Electronic Billing
  • Payment Notifications
  • One-Time Guest Payments
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Public Information

Keep Your Public Informed

Keep citizens well-informed by providing the latest news, announcements, and updates, ensuring that citizens have access to accurate and up-to-date information.

  • Agendas & Minutes
  • Public Notices
  • FAQs
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Citizen Engagement

Engage with Your Community

Establishes effective communication channels with citizens, creating a sense of collaboration and resulting in more effective governance.

  • Email & Text Notifications
  • 311 Citizen Requests
  • Website Builder
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Administration

Improve Administrative Efficiency

Automate daily workflows by streamlining manual, time-consuming processes, allowing you to save time and improve customer service.

  • Online Forms
  • Citizen Management
  • Reports & Dashboards
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Utilities

Optimize Utility Management

Automate daily workflows by streamlining manual, time-consuming processes, allowing you to save time and improve customer service.

  • Self-Service Options
  • Online Access to Service Usage
  • Account Management
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Integrations

Seamlessly Connect To Other Areas of Government

  • Utility Billing: Integrate with Utility Billing Hub so all invoices generated in utility billing are automatically sent to citizens signed up for FrontDesk, and offer the option for utility bills to be viewed and paid online.
  • Finances: With Finance Hub, online payments made via FrontDesk update the appropriate accounts in your General Ledger, saving you time and automating your payment entry.
  • Work Orders: Integrate with Operations Hub so 311 Citizen Requests submitted via FrontDesk will create work orders automatically, streamlining the connection with staff out in the field.

See how you can seamlessly manage all these areas of government with a fully-integrated solution.

Learn about integrated solutions

Backed by reliable, friendly support who understand your day-to-day work and are driven to help you succeed.

Training

Learn core tasks through over 30 self-paced courses, including videos, tutorials, interactive overviews, and practice tasks to guide you through.

Support

With a 99.7% client support satisfaction score, our team is here to answer your calls and resolve issues right the first time.

Resources

Access educational and training resources to stay current on software updates and best practices.

Real-life Success Stories from Governments Like You

Parker, SD
FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!
Adam Jans
Finance Officer
City of Parker, South Dakota
Walters, OK
FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community.
Ashley Williams
Utility Billing Clerk
City of Walters, Oklahoma
Everly, IA
FrontDesk has made a noticeable impact on us. We are a small city with one full-time office person. FrontDesk has saved us time, cut down on printing costs, and simplified our interactions with residents. We would highly recommend FrontDesk!
Kristi Fliss
City Clerk
City of Everly, Iowa
gWorks HR Hub Features

Basic

Starts at 100 Public Users
SMS Texts per public User
2/yr
Emails per public user
24/yr
Data Storage per public user
30MB
  • Unlimited Agency Users
  • Utilities Online Payments
  • Utilities Usage Tracker
  • Utilities Service Request Management
  • Public User Management
  • SMS text with Dedicated Local Number
  • Email Communication
  • Dashboards
  • Reports
  • File Upload
  • Mobile-Friendly
  • Integration with SimpleCity Receipt Management Module
  • Integration with Utility Billing Hub
  • *Forms, Agendas & Minutes, and Notices are Optional Add-Ons

Most Popular

gWorks HR Hub features

Standard

Starts at 100 Public Users
SMS Texts per public User
5/yr
Emails per public user
60/yr
Data Storage per public user
60MB
  • Basic Plan Highlights PLUS:
  • Forms Online Payments
  • Forms Management
  • Agenda & Minutes Builder
  • Public Notices Builder
  • FAQ Builder

+ Expand Your Plan

Add-on Options

Citizen Requests

Billed per Public User
  • Queue Management
  • Mobile-Friendly Map & Address Locator
  • File Upload
  • Integration with Operations Hub
Add 311

Website Builder

  • Website Template
  • Website Editor
  • Mobile-Friendly
  • gWorks Subdomain
  • Custom Domain Mapping
Add Website Builder

Ready to get started? Talk with our team today

Experience the convenience and ease of FrontDesk. Contact us today to learn more or request a demo.

Request a demo today
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