Simplify the complexity of utility billing processes and provide your customers a seamless experience. Download this info sheet to learn more about Utility Billing Hub and take this information with you.
I would tell future gWorks clients that may want to come on to Utility Billing Hub that it is a very clean-cut, easy-to-use type of system for your utility billing. Sometimes that can get very complicated, and it doesn't have to be. With Utility Billing, it makes it simple, and I highly recommend it.
See how you can seamlessly manage all these areas of government with a fully-integrated solution.
Learn core tasks through over 30 self-paced courses, including videos, tutorials, interactive overviews, and practice tasks to guide you through.
With a 99.7% client support satisfaction score, our team is here to answer your calls and resolve issues right the first time.
Access educational and training resources to stay current on software updates and best practices.
Absolutely! When you indicate the Bill Payer on an account is a Tenant, that Property Owner is automatically added to your list of Landlords. For each Landlord you can see all of their properties, configure notification and billing preferences, and easily manage the Tenant and Landlord responsibilities for each property. The Landlord will have a separate Property Owner Utility Account ("Landlord Account") for each Service Location they own that does not change even if the Tenant changes. (Each Tenant will have their own unique account).
We have interfaced to all of the most common Meter Reading solutions including those from Sensus, Neptune, Badger, Itron, Mueller, Master Meters, Kamstrup, Tantalus, Landis & Gyr, RG3 and many others. If the meter reading software you use isn’t listed here, your gWorks representative can let you know if we currently interface to it. UB Hub is designed to give you the power to easily configure the customer, location, and meter information your meter reading software vendor needs.
You can create as many penalty tables as you need that apply at the account or service level with incredible flexibility to define how the selected accounts, services and charges are penalized. All Utility Accounts must be either set as Penalty Exempt or associated with one or more penalty tables.
The type of Notice you configure will determine the event that triggers the notice to be sent.
You can configure settings to determine how Utility Billing Hub will treat Utility Accounts that are shutoff. You can treat a shutoff Utility Account as if the Public User has moved out or you can treat the Utility Account as if there were no Service at the Service Location.