Support and Professional Services
Seriously Friendly & Reliable Team Helping You Every Step of the Way
Dependable
Support is done right or it's done again. We do it right the first time - documented at 99.8% of the time.
Responsive
We answer each of your phone calls. We aim to solve your support issue as quickly as possible. This shows with our 98.6% client support satisfaction score.
Knowledgable
We know our tech and understand your day to day work. Combined, you get a spirited expert focused on your success
reliable support team
Client Support & Educational Resources
gWorks provides support for all our products. That includes technical assistance on the phone, online, and via email. Feel at ease knowing you are talking with reliable & friendly experts who understand the challenges of your day-to-day work and are driven to help you succeed.
Our Client Portal allows clients to submit questions and issues, track resolutions, and access our Knowledge Base Articles. We also offer education, content, webinars, User Groups, self-guided learning paths, and more so that you can stay current on the latest updates in our tech and best practices for local government.
Professional Services
Do you have a Roadmap for your Journey?
“X” might mark the spot, but do you know what your organization’s “X” is? Do you know how to get there? Do you know what you need to have with you?
Tap into our Professional Services to help achieve your Roadmap and get what you need for success.
Data Creation
Getting off paper and into the digital age is overwhelming. We can do it for you. gWorks' GIS team can create GIS data layers from paper maps, surveys, deeds, CAMA systems, legal descriptions, tax records, and more. We'll digitize and store data in our cloud or yours to protect your government's documents and spatial data.
Data Conversion
Not all data or databases are created equal. That unfortunate truth can cost you time, money, and frustration running your operations. That's where we come in. We're experts in data creation.
From fund accounting books, our Software Engineers can convert disparate databases into a standardized format that easily fits into one of our many applications. We can handle SQL, MySQL, Access, Excel, third part data, and more. Trust in your data and databases means confidence in your decision-making and actions.
Data Integrity
Keep your data healthy with our help. We can provide financial accounting help from Balancing Services to spatial data integrity analysis. With our domain expertise and technical know-how, let Works staff ensure your data is in the best shape it can be so you can focus on building a resilient, vibrant community.
Onboarding & Implementation
Working with a new software provider can be overwhelming. Our dedicated Client Success Management team works with each client to make sure the onboarding process is successful. We keep you updated each step of the way and continue to provide training, education, and resources to ensure your success.
Training
Whether you need a software refresher or specific training tailored to your needs, gWorks offers a variety of training and education options.
Online training, webinars, User Groups, and our Works University with self-paced learning paths along with articles and content.
Enhanced Consulting
gWorks offers enhanced support options that give our Clients above-and-beyond support. Let Works help your city execute using best practices, get guidance, or have us enter and maintain your data and create recurring activities on your behalf. We're here to help you be successful in implementing secure, simple, and integrated solutions.
Ready to get started? Talk with our team today
Reliable & easy-to-use solutions to help your government know what’s going on, act decisively, and benefit greatly.
