Support is done right or it's done again. We do it right the first time - documented at 99.8% of the time.
We answer each of your phone calls. We aim to solve your support issue as quickly as possible. This shows with our 98.6% client support satisfaction score.
We know our tech and understand your day to day work. Combined, you get a spirited expert focused on your success
reliable support team
Client Support & Educational Resources
gWorks provides support for all our products. That includes technical assistance on the phone, online, and via email. Feel at ease knowing you are talking with reliable & friendly experts who understand the challenges of your day-to-day work and are driven to help you succeed.
Our Client Portal allows clients to submit questions and issues, track resolutions, and access our Knowledge Base Articles. We also offer education, content, webinars, User Groups, self-guided learning paths, and more so that you can stay current on the latest updates in our tech and best practices for local government.
Do you have a Roadmap for your Journey?
“X” might mark the spot, but do you know what your organization’s “X” is? Do you know how to get there? Do you know what you need to have with you?
Tap into our Professional Services to help achieve your Roadmap and get what you need for success.
Onboarding & Implementation
Working with a new software provider can be overwhelming. Our dedicated Client Success Management team works with each client to make sure the onboarding process is successful. We keep you updated each step of the way and continue to provide training, education, and resources to ensure your success.