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The Challenge:
In Walters, Oklahoma, the city faced several challenges when it came to collecting online payments and engaging with citizens. The existing online payment system required manual entry of information, including card details for each transaction. This cumbersome process resulted in inefficiencies and limited access to crucial information such as utility bills, payment history, and consumption data. Additionally, the city struggled with effective communication during emergencies, relying on phone calls and social media postings, which proved time-consuming and less reliable.
The gWorks Solution:
To address these challenges, the city of Walters, Oklahoma implemented gWorks' FrontDesk solution. FrontDesk provided a comprehensive and streamlined platform to offer citizen engagement and online payment services. By consolidating various features into one solution, gWorks FrontDesk simplified the city's operations and allowed for efficient management of utility billing, emergency communications, public notices, and forms.
FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community. - Ashley Williams, Utility Billing Clerk
Benefits Realized:
Enhanced Communication and Time Savings: With FrontDesk, the city's emergency manager gained the ability to send text and email notifications to residents during emergencies, instantly reaching a larger audience. This eliminated the need for time-consuming phone calls and Facebook notifications. The one-click messaging feature saved significant time and ensured timely information dissemination.
Improved Online Payments: FrontDesk provided residents with easy access to their utility bills, payment history, and consumption data. The self-service portal alleviated the need for individuals to call the city office inquiring about their bills, leading to customer satisfaction. Citizens appreciated the ability to access and pay bills online, resulting in reduced in-person payments and associated administrative work.
Time Savings and Efficiency: By automating the billing process through FrontDesk, the city experienced roughly a 15% reduction in phone calls, walk-ins, and manual payment postings. The solution simplified search functionalities, allowing searches with partial addresses, ultimately minimizing time spent on finding relevant information. The activity log feature provided deeper insights into each account's history, making administrative tasks more efficient.
Future Growth and Streamlining: FrontDesk presented an opportunity for the city of Walters to modernize and adapt to the needs of its community. The solution offered advanced features such as public notices, community event promotion, and forms. With the successful implementation of FrontDesk, the city was confident in its ability to continue growing and improving its services.
Overall, FrontDesk exceeded the city's expectations. The comprehensive solution addressed multiple pain points, offering seamless citizen engagement and online payment capabilities. Combined with excellent support from gWorks' representatives, the city of Walters experienced increased efficiency, improved citizen satisfaction, and enhanced emergency communications. Looking ahead, the city plans to leverage additional FrontDesk features and continue its digital transformation journey step by step.
The Challenge:
In Walters, Oklahoma, the city faced several challenges when it came to collecting online payments and engaging with citizens. The existing online payment system required manual entry of information, including card details for each transaction. This cumbersome process resulted in inefficiencies and limited access to crucial information such as utility bills, payment history, and consumption data. Additionally, the city struggled with effective communication during emergencies, relying on phone calls and social media postings, which proved time-consuming and less reliable.
The gWorks Solution:
To address these challenges, the city of Walters, Oklahoma implemented gWorks' FrontDesk solution. FrontDesk provided a comprehensive and streamlined platform to offer citizen engagement and online payment services. By consolidating various features into one solution, gWorks FrontDesk simplified the city's operations and allowed for efficient management of utility billing, emergency communications, public notices, and forms.
FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community. - Ashley Williams, Utility Billing Clerk
Benefits Realized:
Enhanced Communication and Time Savings: With FrontDesk, the city's emergency manager gained the ability to send text and email notifications to residents during emergencies, instantly reaching a larger audience. This eliminated the need for time-consuming phone calls and Facebook notifications. The one-click messaging feature saved significant time and ensured timely information dissemination.
Improved Online Payments: FrontDesk provided residents with easy access to their utility bills, payment history, and consumption data. The self-service portal alleviated the need for individuals to call the city office inquiring about their bills, leading to customer satisfaction. Citizens appreciated the ability to access and pay bills online, resulting in reduced in-person payments and associated administrative work.
Time Savings and Efficiency: By automating the billing process through FrontDesk, the city experienced roughly a 15% reduction in phone calls, walk-ins, and manual payment postings. The solution simplified search functionalities, allowing searches with partial addresses, ultimately minimizing time spent on finding relevant information. The activity log feature provided deeper insights into each account's history, making administrative tasks more efficient.
Future Growth and Streamlining: FrontDesk presented an opportunity for the city of Walters to modernize and adapt to the needs of its community. The solution offered advanced features such as public notices, community event promotion, and forms. With the successful implementation of FrontDesk, the city was confident in its ability to continue growing and improving its services.
Overall, FrontDesk exceeded the city's expectations. The comprehensive solution addressed multiple pain points, offering seamless citizen engagement and online payment capabilities. Combined with excellent support from gWorks' representatives, the city of Walters experienced increased efficiency, improved citizen satisfaction, and enhanced emergency communications. Looking ahead, the city plans to leverage additional FrontDesk features and continue its digital transformation journey step by step.
Highlights
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The Challenge:
In Walters, Oklahoma, the city faced several challenges when it came to collecting online payments and engaging with citizens. The existing online payment system required manual entry of information, including card details for each transaction. This cumbersome process resulted in inefficiencies and limited access to crucial information such as utility bills, payment history, and consumption data. Additionally, the city struggled with effective communication during emergencies, relying on phone calls and social media postings, which proved time-consuming and less reliable.
The gWorks Solution:
To address these challenges, the city of Walters, Oklahoma implemented gWorks' FrontDesk solution. FrontDesk provided a comprehensive and streamlined platform to offer citizen engagement and online payment services. By consolidating various features into one solution, gWorks FrontDesk simplified the city's operations and allowed for efficient management of utility billing, emergency communications, public notices, and forms.
FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community. - Ashley Williams, Utility Billing Clerk
Benefits Realized:
Enhanced Communication and Time Savings: With FrontDesk, the city's emergency manager gained the ability to send text and email notifications to residents during emergencies, instantly reaching a larger audience. This eliminated the need for time-consuming phone calls and Facebook notifications. The one-click messaging feature saved significant time and ensured timely information dissemination.
Improved Online Payments: FrontDesk provided residents with easy access to their utility bills, payment history, and consumption data. The self-service portal alleviated the need for individuals to call the city office inquiring about their bills, leading to customer satisfaction. Citizens appreciated the ability to access and pay bills online, resulting in reduced in-person payments and associated administrative work.
Time Savings and Efficiency: By automating the billing process through FrontDesk, the city experienced roughly a 15% reduction in phone calls, walk-ins, and manual payment postings. The solution simplified search functionalities, allowing searches with partial addresses, ultimately minimizing time spent on finding relevant information. The activity log feature provided deeper insights into each account's history, making administrative tasks more efficient.
Future Growth and Streamlining: FrontDesk presented an opportunity for the city of Walters to modernize and adapt to the needs of its community. The solution offered advanced features such as public notices, community event promotion, and forms. With the successful implementation of FrontDesk, the city was confident in its ability to continue growing and improving its services.
Overall, FrontDesk exceeded the city's expectations. The comprehensive solution addressed multiple pain points, offering seamless citizen engagement and online payment capabilities. Combined with excellent support from gWorks' representatives, the city of Walters experienced increased efficiency, improved citizen satisfaction, and enhanced emergency communications. Looking ahead, the city plans to leverage additional FrontDesk features and continue its digital transformation journey step by step.
The Challenge:
In Walters, Oklahoma, the city faced several challenges when it came to collecting online payments and engaging with citizens. The existing online payment system required manual entry of information, including card details for each transaction. This cumbersome process resulted in inefficiencies and limited access to crucial information such as utility bills, payment history, and consumption data. Additionally, the city struggled with effective communication during emergencies, relying on phone calls and social media postings, which proved time-consuming and less reliable.
The gWorks Solution:
To address these challenges, the city of Walters, Oklahoma implemented gWorks' FrontDesk solution. FrontDesk provided a comprehensive and streamlined platform to offer citizen engagement and online payment services. By consolidating various features into one solution, gWorks FrontDesk simplified the city's operations and allowed for efficient management of utility billing, emergency communications, public notices, and forms.
FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community. - Ashley Williams, Utility Billing Clerk
Benefits Realized:
Enhanced Communication and Time Savings: With FrontDesk, the city's emergency manager gained the ability to send text and email notifications to residents during emergencies, instantly reaching a larger audience. This eliminated the need for time-consuming phone calls and Facebook notifications. The one-click messaging feature saved significant time and ensured timely information dissemination.
Improved Online Payments: FrontDesk provided residents with easy access to their utility bills, payment history, and consumption data. The self-service portal alleviated the need for individuals to call the city office inquiring about their bills, leading to customer satisfaction. Citizens appreciated the ability to access and pay bills online, resulting in reduced in-person payments and associated administrative work.
Time Savings and Efficiency: By automating the billing process through FrontDesk, the city experienced roughly a 15% reduction in phone calls, walk-ins, and manual payment postings. The solution simplified search functionalities, allowing searches with partial addresses, ultimately minimizing time spent on finding relevant information. The activity log feature provided deeper insights into each account's history, making administrative tasks more efficient.
Future Growth and Streamlining: FrontDesk presented an opportunity for the city of Walters to modernize and adapt to the needs of its community. The solution offered advanced features such as public notices, community event promotion, and forms. With the successful implementation of FrontDesk, the city was confident in its ability to continue growing and improving its services.
Overall, FrontDesk exceeded the city's expectations. The comprehensive solution addressed multiple pain points, offering seamless citizen engagement and online payment capabilities. Combined with excellent support from gWorks' representatives, the city of Walters experienced increased efficiency, improved citizen satisfaction, and enhanced emergency communications. Looking ahead, the city plans to leverage additional FrontDesk features and continue its digital transformation journey step by step.
Highlights
View external link
Add to your calendar:
The Challenge:
In Walters, Oklahoma, the city faced several challenges when it came to collecting online payments and engaging with citizens. The existing online payment system required manual entry of information, including card details for each transaction. This cumbersome process resulted in inefficiencies and limited access to crucial information such as utility bills, payment history, and consumption data. Additionally, the city struggled with effective communication during emergencies, relying on phone calls and social media postings, which proved time-consuming and less reliable.
The gWorks Solution:
To address these challenges, the city of Walters, Oklahoma implemented gWorks' FrontDesk solution. FrontDesk provided a comprehensive and streamlined platform to offer citizen engagement and online payment services. By consolidating various features into one solution, gWorks FrontDesk simplified the city's operations and allowed for efficient management of utility billing, emergency communications, public notices, and forms.
FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community. - Ashley Williams, Utility Billing Clerk
Benefits Realized:
Enhanced Communication and Time Savings: With FrontDesk, the city's emergency manager gained the ability to send text and email notifications to residents during emergencies, instantly reaching a larger audience. This eliminated the need for time-consuming phone calls and Facebook notifications. The one-click messaging feature saved significant time and ensured timely information dissemination.
Improved Online Payments: FrontDesk provided residents with easy access to their utility bills, payment history, and consumption data. The self-service portal alleviated the need for individuals to call the city office inquiring about their bills, leading to customer satisfaction. Citizens appreciated the ability to access and pay bills online, resulting in reduced in-person payments and associated administrative work.
Time Savings and Efficiency: By automating the billing process through FrontDesk, the city experienced roughly a 15% reduction in phone calls, walk-ins, and manual payment postings. The solution simplified search functionalities, allowing searches with partial addresses, ultimately minimizing time spent on finding relevant information. The activity log feature provided deeper insights into each account's history, making administrative tasks more efficient.
Future Growth and Streamlining: FrontDesk presented an opportunity for the city of Walters to modernize and adapt to the needs of its community. The solution offered advanced features such as public notices, community event promotion, and forms. With the successful implementation of FrontDesk, the city was confident in its ability to continue growing and improving its services.
Overall, FrontDesk exceeded the city's expectations. The comprehensive solution addressed multiple pain points, offering seamless citizen engagement and online payment capabilities. Combined with excellent support from gWorks' representatives, the city of Walters experienced increased efficiency, improved citizen satisfaction, and enhanced emergency communications. Looking ahead, the city plans to leverage additional FrontDesk features and continue its digital transformation journey step by step.
The Challenge:
In Walters, Oklahoma, the city faced several challenges when it came to collecting online payments and engaging with citizens. The existing online payment system required manual entry of information, including card details for each transaction. This cumbersome process resulted in inefficiencies and limited access to crucial information such as utility bills, payment history, and consumption data. Additionally, the city struggled with effective communication during emergencies, relying on phone calls and social media postings, which proved time-consuming and less reliable.
The gWorks Solution:
To address these challenges, the city of Walters, Oklahoma implemented gWorks' FrontDesk solution. FrontDesk provided a comprehensive and streamlined platform to offer citizen engagement and online payment services. By consolidating various features into one solution, gWorks FrontDesk simplified the city's operations and allowed for efficient management of utility billing, emergency communications, public notices, and forms.
FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community. - Ashley Williams, Utility Billing Clerk
Benefits Realized:
Enhanced Communication and Time Savings: With FrontDesk, the city's emergency manager gained the ability to send text and email notifications to residents during emergencies, instantly reaching a larger audience. This eliminated the need for time-consuming phone calls and Facebook notifications. The one-click messaging feature saved significant time and ensured timely information dissemination.
Improved Online Payments: FrontDesk provided residents with easy access to their utility bills, payment history, and consumption data. The self-service portal alleviated the need for individuals to call the city office inquiring about their bills, leading to customer satisfaction. Citizens appreciated the ability to access and pay bills online, resulting in reduced in-person payments and associated administrative work.
Time Savings and Efficiency: By automating the billing process through FrontDesk, the city experienced roughly a 15% reduction in phone calls, walk-ins, and manual payment postings. The solution simplified search functionalities, allowing searches with partial addresses, ultimately minimizing time spent on finding relevant information. The activity log feature provided deeper insights into each account's history, making administrative tasks more efficient.
Future Growth and Streamlining: FrontDesk presented an opportunity for the city of Walters to modernize and adapt to the needs of its community. The solution offered advanced features such as public notices, community event promotion, and forms. With the successful implementation of FrontDesk, the city was confident in its ability to continue growing and improving its services.
Overall, FrontDesk exceeded the city's expectations. The comprehensive solution addressed multiple pain points, offering seamless citizen engagement and online payment capabilities. Combined with excellent support from gWorks' representatives, the city of Walters experienced increased efficiency, improved citizen satisfaction, and enhanced emergency communications. Looking ahead, the city plans to leverage additional FrontDesk features and continue its digital transformation journey step by step.
Highlights
The Challenge:
In Walters, Oklahoma, the city faced several challenges when it came to collecting online payments and engaging with citizens. The existing online payment system required manual entry of information, including card details for each transaction. This cumbersome process resulted in inefficiencies and limited access to crucial information such as utility bills, payment history, and consumption data. Additionally, the city struggled with effective communication during emergencies, relying on phone calls and social media postings, which proved time-consuming and less reliable.
The gWorks Solution:
To address these challenges, the city of Walters, Oklahoma implemented gWorks' FrontDesk solution. FrontDesk provided a comprehensive and streamlined platform to offer citizen engagement and online payment services. By consolidating various features into one solution, gWorks FrontDesk simplified the city's operations and allowed for efficient management of utility billing, emergency communications, public notices, and forms.
FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community. - Ashley Williams, Utility Billing Clerk
Benefits Realized:
Enhanced Communication and Time Savings: With FrontDesk, the city's emergency manager gained the ability to send text and email notifications to residents during emergencies, instantly reaching a larger audience. This eliminated the need for time-consuming phone calls and Facebook notifications. The one-click messaging feature saved significant time and ensured timely information dissemination.
Improved Online Payments: FrontDesk provided residents with easy access to their utility bills, payment history, and consumption data. The self-service portal alleviated the need for individuals to call the city office inquiring about their bills, leading to customer satisfaction. Citizens appreciated the ability to access and pay bills online, resulting in reduced in-person payments and associated administrative work.
Time Savings and Efficiency: By automating the billing process through FrontDesk, the city experienced roughly a 15% reduction in phone calls, walk-ins, and manual payment postings. The solution simplified search functionalities, allowing searches with partial addresses, ultimately minimizing time spent on finding relevant information. The activity log feature provided deeper insights into each account's history, making administrative tasks more efficient.
Future Growth and Streamlining: FrontDesk presented an opportunity for the city of Walters to modernize and adapt to the needs of its community. The solution offered advanced features such as public notices, community event promotion, and forms. With the successful implementation of FrontDesk, the city was confident in its ability to continue growing and improving its services.
Overall, FrontDesk exceeded the city's expectations. The comprehensive solution addressed multiple pain points, offering seamless citizen engagement and online payment capabilities. Combined with excellent support from gWorks' representatives, the city of Walters experienced increased efficiency, improved citizen satisfaction, and enhanced emergency communications. Looking ahead, the city plans to leverage additional FrontDesk features and continue its digital transformation journey step by step.
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