The Challenge:
The Lead Deadwood Sanitary District faced significant challenges due to their outdated software and equipment. Julie Evenson, the District Clerk responsible for finance-related tasks, struggled with inefficient and cumbersome systems. The existing software, such as Peach Tree, lacked user-friendliness and privacy features, leading to potential compliance issues.
Another critical pain point was the standalone and outdated utility billing program, which complicated the billing process and required manual operations prone to errors. With limited resources and no dedicated finance team, Julie bore the burden of managing various financial tasks and struggled to provide accurate and timely reports to different entities.
Recognizing the need for an upgrade, the district sought a comprehensive solution that could overcome these challenges and streamline their operations.
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The gWorks Solution:
To address these challenges and streamline their operations, the Lead Deadwood Sanitary District adopted gWorks' Core solution. gWorks provided a range of functionalities, including utility billing, accounting, payroll, online payments, and customer engagement. This all-in-one solution aimed to simplify processes, enhance efficiency, and improve overall performance.
The gWorks software enabled seamless integration between different modules, allowing for efficient and streamlined operations. Julie no longer had to switch between multiple platforms or manually transfer data, eliminating errors and ensuring data accuracy. With the software's intuitive interface, Julie found it easier to navigate and perform various tasks, saving her valuable time and effort.
What’s exceeded my expectations is how well all the systems that we have for our district work together. Everything is linked together and it saves me time entering information. That’s by far exceeded every expectation I’ve had! - Julie Evenson, District Clerk
Moreover, gWorks provided excellent customer support, promptly addressing any issues Julie encountered. The software company's commitment to improvement was evident, as they consistently updated and enhanced the software to leverage the latest advancements and cater to the district's evolving needs.
I can’t speak highly enough about the employees at gWorks. They are so willing to be there for us as customers and help make our jobs so much easier. I now look forward to coming to work every day! - Julie Evenson, District Clerk
Benefits Realized:
By implementing gWorks comprehensive software solution, the Lead Deadwood Sanitary District experienced numerous benefits:
Efficient Utility Billing: gWorks' utility billing module revolutionized the billing process, significantly reducing the time required to process bills. What used to take around five hours was now accomplished in approximately an hour and a half, saving the district valuable time and resources.
I no longer have to take the whole day to think about the fact that it’s going to take me five hours to process my bills anywhere. The fact that I can have my bills done in like an hour and a half has been a major savings! - Julie Evenson, District Clerk
Streamlined Financial Management: The integration of accounting and payroll features within gWorks simplified the district's financial management. Julie could seamlessly generate financial reports, perform payroll calculations, and ensure compliance with regulatory requirements. This consolidation of functions reduced errors and improved overall accuracy.
Enhanced Customer Service: The ability to manage payments online with FrontDesk not only improved customer satisfaction but also led to substantial time savings for the district. The administrative workload associated with manually processing payments decreased significantly, allowing staff members to allocate their time and resources to more critical tasks. The gWorks software solution streamlined operations, improved efficiency, and freed up resources for the district to focus on important responsibilities.
The positive impact of gWorks' FrontDesk is evident in the statistics. With 943 customers signing up to pay their bills online and 800 signing up for auto-pay, it is clear that customers appreciated the convenience and flexibility offered by the software. Not only did it save time for customers, but it also saved time and resources for the district, ultimately delivering a superior experience to Lead Deadwood Sanitary District's valued customers.
Time and Resource Savings: The comprehensive gWorks solution saved the district countless hours by automating tasks and eliminating manual data entry. Julie could focus on other critical responsibilities, knowing that the software efficiently managed various aspects of finance and operations.
Improved Efficiency and Productivity: With the intuitive interface and simplified processes provided by gWorks, Julie experienced increased efficiency and productivity. She could navigate the software more effectively, access information swiftly, and respond to inquiries promptly, benefiting both the district and its stakeholders.
The Lead Deadwood Sanitary District's adoption of gWorks comprehensive software solution transformed their operations. Through streamlined utility billing, integrated accounting and payroll functionalities, enhanced customer service, and time savings, the district experienced significant improvements in efficiency, accuracy, and overall performance. Julie Evenson, along with the entire district, found a comprehensive solution that not only addressed their challenges but also empowered them to better serve their community and excel in their responsibilities.
The Challenge:
The Lead Deadwood Sanitary District faced significant challenges due to their outdated software and equipment. Julie Evenson, the District Clerk responsible for finance-related tasks, struggled with inefficient and cumbersome systems. The existing software, such as Peach Tree, lacked user-friendliness and privacy features, leading to potential compliance issues.
Another critical pain point was the standalone and outdated utility billing program, which complicated the billing process and required manual operations prone to errors. With limited resources and no dedicated finance team, Julie bore the burden of managing various financial tasks and struggled to provide accurate and timely reports to different entities.
Recognizing the need for an upgrade, the district sought a comprehensive solution that could overcome these challenges and streamline their operations.
The gWorks Solution:
To address these challenges and streamline their operations, the Lead Deadwood Sanitary District adopted gWorks' Core solution. gWorks provided a range of functionalities, including utility billing, accounting, payroll, online payments, and customer engagement. This all-in-one solution aimed to simplify processes, enhance efficiency, and improve overall performance.
The gWorks software enabled seamless integration between different modules, allowing for efficient and streamlined operations. Julie no longer had to switch between multiple platforms or manually transfer data, eliminating errors and ensuring data accuracy. With the software's intuitive interface, Julie found it easier to navigate and perform various tasks, saving her valuable time and effort.
What’s exceeded my expectations is how well all the systems that we have for our district work together. Everything is linked together and it saves me time entering information. That’s by far exceeded every expectation I’ve had! - Julie Evenson, District Clerk
Moreover, gWorks provided excellent customer support, promptly addressing any issues Julie encountered. The software company's commitment to improvement was evident, as they consistently updated and enhanced the software to leverage the latest advancements and cater to the district's evolving needs.
I can’t speak highly enough about the employees at gWorks. They are so willing to be there for us as customers and help make our jobs so much easier. I now look forward to coming to work every day! - Julie Evenson, District Clerk
Benefits Realized:
By implementing gWorks comprehensive software solution, the Lead Deadwood Sanitary District experienced numerous benefits:
Efficient Utility Billing: gWorks' utility billing module revolutionized the billing process, significantly reducing the time required to process bills. What used to take around five hours was now accomplished in approximately an hour and a half, saving the district valuable time and resources.
I no longer have to take the whole day to think about the fact that it’s going to take me five hours to process my bills anywhere. The fact that I can have my bills done in like an hour and a half has been a major savings! - Julie Evenson, District Clerk
Streamlined Financial Management: The integration of accounting and payroll features within gWorks simplified the district's financial management. Julie could seamlessly generate financial reports, perform payroll calculations, and ensure compliance with regulatory requirements. This consolidation of functions reduced errors and improved overall accuracy.
Enhanced Customer Service: The ability to manage payments online with FrontDesk not only improved customer satisfaction but also led to substantial time savings for the district. The administrative workload associated with manually processing payments decreased significantly, allowing staff members to allocate their time and resources to more critical tasks. The gWorks software solution streamlined operations, improved efficiency, and freed up resources for the district to focus on important responsibilities.
The positive impact of gWorks' FrontDesk is evident in the statistics. With 943 customers signing up to pay their bills online and 800 signing up for auto-pay, it is clear that customers appreciated the convenience and flexibility offered by the software. Not only did it save time for customers, but it also saved time and resources for the district, ultimately delivering a superior experience to Lead Deadwood Sanitary District's valued customers.
Time and Resource Savings: The comprehensive gWorks solution saved the district countless hours by automating tasks and eliminating manual data entry. Julie could focus on other critical responsibilities, knowing that the software efficiently managed various aspects of finance and operations.
Improved Efficiency and Productivity: With the intuitive interface and simplified processes provided by gWorks, Julie experienced increased efficiency and productivity. She could navigate the software more effectively, access information swiftly, and respond to inquiries promptly, benefiting both the district and its stakeholders.
The Lead Deadwood Sanitary District's adoption of gWorks comprehensive software solution transformed their operations. Through streamlined utility billing, integrated accounting and payroll functionalities, enhanced customer service, and time savings, the district experienced significant improvements in efficiency, accuracy, and overall performance. Julie Evenson, along with the entire district, found a comprehensive solution that not only addressed their challenges but also empowered them to better serve their community and excel in their responsibilities.
Highlights
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The Challenge:
The Lead Deadwood Sanitary District faced significant challenges due to their outdated software and equipment. Julie Evenson, the District Clerk responsible for finance-related tasks, struggled with inefficient and cumbersome systems. The existing software, such as Peach Tree, lacked user-friendliness and privacy features, leading to potential compliance issues.
Another critical pain point was the standalone and outdated utility billing program, which complicated the billing process and required manual operations prone to errors. With limited resources and no dedicated finance team, Julie bore the burden of managing various financial tasks and struggled to provide accurate and timely reports to different entities.
Recognizing the need for an upgrade, the district sought a comprehensive solution that could overcome these challenges and streamline their operations.
The gWorks Solution:
To address these challenges and streamline their operations, the Lead Deadwood Sanitary District adopted gWorks' Core solution. gWorks provided a range of functionalities, including utility billing, accounting, payroll, online payments, and customer engagement. This all-in-one solution aimed to simplify processes, enhance efficiency, and improve overall performance.
The gWorks software enabled seamless integration between different modules, allowing for efficient and streamlined operations. Julie no longer had to switch between multiple platforms or manually transfer data, eliminating errors and ensuring data accuracy. With the software's intuitive interface, Julie found it easier to navigate and perform various tasks, saving her valuable time and effort.
What’s exceeded my expectations is how well all the systems that we have for our district work together. Everything is linked together and it saves me time entering information. That’s by far exceeded every expectation I’ve had! - Julie Evenson, District Clerk
Moreover, gWorks provided excellent customer support, promptly addressing any issues Julie encountered. The software company's commitment to improvement was evident, as they consistently updated and enhanced the software to leverage the latest advancements and cater to the district's evolving needs.
I can’t speak highly enough about the employees at gWorks. They are so willing to be there for us as customers and help make our jobs so much easier. I now look forward to coming to work every day! - Julie Evenson, District Clerk
Benefits Realized:
By implementing gWorks comprehensive software solution, the Lead Deadwood Sanitary District experienced numerous benefits:
Efficient Utility Billing: gWorks' utility billing module revolutionized the billing process, significantly reducing the time required to process bills. What used to take around five hours was now accomplished in approximately an hour and a half, saving the district valuable time and resources.
I no longer have to take the whole day to think about the fact that it’s going to take me five hours to process my bills anywhere. The fact that I can have my bills done in like an hour and a half has been a major savings! - Julie Evenson, District Clerk
Streamlined Financial Management: The integration of accounting and payroll features within gWorks simplified the district's financial management. Julie could seamlessly generate financial reports, perform payroll calculations, and ensure compliance with regulatory requirements. This consolidation of functions reduced errors and improved overall accuracy.
Enhanced Customer Service: The ability to manage payments online with FrontDesk not only improved customer satisfaction but also led to substantial time savings for the district. The administrative workload associated with manually processing payments decreased significantly, allowing staff members to allocate their time and resources to more critical tasks. The gWorks software solution streamlined operations, improved efficiency, and freed up resources for the district to focus on important responsibilities.
The positive impact of gWorks' FrontDesk is evident in the statistics. With 943 customers signing up to pay their bills online and 800 signing up for auto-pay, it is clear that customers appreciated the convenience and flexibility offered by the software. Not only did it save time for customers, but it also saved time and resources for the district, ultimately delivering a superior experience to Lead Deadwood Sanitary District's valued customers.
Time and Resource Savings: The comprehensive gWorks solution saved the district countless hours by automating tasks and eliminating manual data entry. Julie could focus on other critical responsibilities, knowing that the software efficiently managed various aspects of finance and operations.
Improved Efficiency and Productivity: With the intuitive interface and simplified processes provided by gWorks, Julie experienced increased efficiency and productivity. She could navigate the software more effectively, access information swiftly, and respond to inquiries promptly, benefiting both the district and its stakeholders.
The Lead Deadwood Sanitary District's adoption of gWorks comprehensive software solution transformed their operations. Through streamlined utility billing, integrated accounting and payroll functionalities, enhanced customer service, and time savings, the district experienced significant improvements in efficiency, accuracy, and overall performance. Julie Evenson, along with the entire district, found a comprehensive solution that not only addressed their challenges but also empowered them to better serve their community and excel in their responsibilities.
The Challenge:
The Lead Deadwood Sanitary District faced significant challenges due to their outdated software and equipment. Julie Evenson, the District Clerk responsible for finance-related tasks, struggled with inefficient and cumbersome systems. The existing software, such as Peach Tree, lacked user-friendliness and privacy features, leading to potential compliance issues.
Another critical pain point was the standalone and outdated utility billing program, which complicated the billing process and required manual operations prone to errors. With limited resources and no dedicated finance team, Julie bore the burden of managing various financial tasks and struggled to provide accurate and timely reports to different entities.
Recognizing the need for an upgrade, the district sought a comprehensive solution that could overcome these challenges and streamline their operations.
The gWorks Solution:
To address these challenges and streamline their operations, the Lead Deadwood Sanitary District adopted gWorks' Core solution. gWorks provided a range of functionalities, including utility billing, accounting, payroll, online payments, and customer engagement. This all-in-one solution aimed to simplify processes, enhance efficiency, and improve overall performance.
The gWorks software enabled seamless integration between different modules, allowing for efficient and streamlined operations. Julie no longer had to switch between multiple platforms or manually transfer data, eliminating errors and ensuring data accuracy. With the software's intuitive interface, Julie found it easier to navigate and perform various tasks, saving her valuable time and effort.
What’s exceeded my expectations is how well all the systems that we have for our district work together. Everything is linked together and it saves me time entering information. That’s by far exceeded every expectation I’ve had! - Julie Evenson, District Clerk
Moreover, gWorks provided excellent customer support, promptly addressing any issues Julie encountered. The software company's commitment to improvement was evident, as they consistently updated and enhanced the software to leverage the latest advancements and cater to the district's evolving needs.
I can’t speak highly enough about the employees at gWorks. They are so willing to be there for us as customers and help make our jobs so much easier. I now look forward to coming to work every day! - Julie Evenson, District Clerk
Benefits Realized:
By implementing gWorks comprehensive software solution, the Lead Deadwood Sanitary District experienced numerous benefits:
Efficient Utility Billing: gWorks' utility billing module revolutionized the billing process, significantly reducing the time required to process bills. What used to take around five hours was now accomplished in approximately an hour and a half, saving the district valuable time and resources.
I no longer have to take the whole day to think about the fact that it’s going to take me five hours to process my bills anywhere. The fact that I can have my bills done in like an hour and a half has been a major savings! - Julie Evenson, District Clerk
Streamlined Financial Management: The integration of accounting and payroll features within gWorks simplified the district's financial management. Julie could seamlessly generate financial reports, perform payroll calculations, and ensure compliance with regulatory requirements. This consolidation of functions reduced errors and improved overall accuracy.
Enhanced Customer Service: The ability to manage payments online with FrontDesk not only improved customer satisfaction but also led to substantial time savings for the district. The administrative workload associated with manually processing payments decreased significantly, allowing staff members to allocate their time and resources to more critical tasks. The gWorks software solution streamlined operations, improved efficiency, and freed up resources for the district to focus on important responsibilities.
The positive impact of gWorks' FrontDesk is evident in the statistics. With 943 customers signing up to pay their bills online and 800 signing up for auto-pay, it is clear that customers appreciated the convenience and flexibility offered by the software. Not only did it save time for customers, but it also saved time and resources for the district, ultimately delivering a superior experience to Lead Deadwood Sanitary District's valued customers.
Time and Resource Savings: The comprehensive gWorks solution saved the district countless hours by automating tasks and eliminating manual data entry. Julie could focus on other critical responsibilities, knowing that the software efficiently managed various aspects of finance and operations.
Improved Efficiency and Productivity: With the intuitive interface and simplified processes provided by gWorks, Julie experienced increased efficiency and productivity. She could navigate the software more effectively, access information swiftly, and respond to inquiries promptly, benefiting both the district and its stakeholders.
The Lead Deadwood Sanitary District's adoption of gWorks comprehensive software solution transformed their operations. Through streamlined utility billing, integrated accounting and payroll functionalities, enhanced customer service, and time savings, the district experienced significant improvements in efficiency, accuracy, and overall performance. Julie Evenson, along with the entire district, found a comprehensive solution that not only addressed their challenges but also empowered them to better serve their community and excel in their responsibilities.
Highlights
View external link
Add to your calendar:
The Challenge:
The Lead Deadwood Sanitary District faced significant challenges due to their outdated software and equipment. Julie Evenson, the District Clerk responsible for finance-related tasks, struggled with inefficient and cumbersome systems. The existing software, such as Peach Tree, lacked user-friendliness and privacy features, leading to potential compliance issues.
Another critical pain point was the standalone and outdated utility billing program, which complicated the billing process and required manual operations prone to errors. With limited resources and no dedicated finance team, Julie bore the burden of managing various financial tasks and struggled to provide accurate and timely reports to different entities.
Recognizing the need for an upgrade, the district sought a comprehensive solution that could overcome these challenges and streamline their operations.
The gWorks Solution:
To address these challenges and streamline their operations, the Lead Deadwood Sanitary District adopted gWorks' Core solution. gWorks provided a range of functionalities, including utility billing, accounting, payroll, online payments, and customer engagement. This all-in-one solution aimed to simplify processes, enhance efficiency, and improve overall performance.
The gWorks software enabled seamless integration between different modules, allowing for efficient and streamlined operations. Julie no longer had to switch between multiple platforms or manually transfer data, eliminating errors and ensuring data accuracy. With the software's intuitive interface, Julie found it easier to navigate and perform various tasks, saving her valuable time and effort.
What’s exceeded my expectations is how well all the systems that we have for our district work together. Everything is linked together and it saves me time entering information. That’s by far exceeded every expectation I’ve had! - Julie Evenson, District Clerk
Moreover, gWorks provided excellent customer support, promptly addressing any issues Julie encountered. The software company's commitment to improvement was evident, as they consistently updated and enhanced the software to leverage the latest advancements and cater to the district's evolving needs.
I can’t speak highly enough about the employees at gWorks. They are so willing to be there for us as customers and help make our jobs so much easier. I now look forward to coming to work every day! - Julie Evenson, District Clerk
Benefits Realized:
By implementing gWorks comprehensive software solution, the Lead Deadwood Sanitary District experienced numerous benefits:
Efficient Utility Billing: gWorks' utility billing module revolutionized the billing process, significantly reducing the time required to process bills. What used to take around five hours was now accomplished in approximately an hour and a half, saving the district valuable time and resources.
I no longer have to take the whole day to think about the fact that it’s going to take me five hours to process my bills anywhere. The fact that I can have my bills done in like an hour and a half has been a major savings! - Julie Evenson, District Clerk
Streamlined Financial Management: The integration of accounting and payroll features within gWorks simplified the district's financial management. Julie could seamlessly generate financial reports, perform payroll calculations, and ensure compliance with regulatory requirements. This consolidation of functions reduced errors and improved overall accuracy.
Enhanced Customer Service: The ability to manage payments online with FrontDesk not only improved customer satisfaction but also led to substantial time savings for the district. The administrative workload associated with manually processing payments decreased significantly, allowing staff members to allocate their time and resources to more critical tasks. The gWorks software solution streamlined operations, improved efficiency, and freed up resources for the district to focus on important responsibilities.
The positive impact of gWorks' FrontDesk is evident in the statistics. With 943 customers signing up to pay their bills online and 800 signing up for auto-pay, it is clear that customers appreciated the convenience and flexibility offered by the software. Not only did it save time for customers, but it also saved time and resources for the district, ultimately delivering a superior experience to Lead Deadwood Sanitary District's valued customers.
Time and Resource Savings: The comprehensive gWorks solution saved the district countless hours by automating tasks and eliminating manual data entry. Julie could focus on other critical responsibilities, knowing that the software efficiently managed various aspects of finance and operations.
Improved Efficiency and Productivity: With the intuitive interface and simplified processes provided by gWorks, Julie experienced increased efficiency and productivity. She could navigate the software more effectively, access information swiftly, and respond to inquiries promptly, benefiting both the district and its stakeholders.
The Lead Deadwood Sanitary District's adoption of gWorks comprehensive software solution transformed their operations. Through streamlined utility billing, integrated accounting and payroll functionalities, enhanced customer service, and time savings, the district experienced significant improvements in efficiency, accuracy, and overall performance. Julie Evenson, along with the entire district, found a comprehensive solution that not only addressed their challenges but also empowered them to better serve their community and excel in their responsibilities.
The Challenge:
The Lead Deadwood Sanitary District faced significant challenges due to their outdated software and equipment. Julie Evenson, the District Clerk responsible for finance-related tasks, struggled with inefficient and cumbersome systems. The existing software, such as Peach Tree, lacked user-friendliness and privacy features, leading to potential compliance issues.
Another critical pain point was the standalone and outdated utility billing program, which complicated the billing process and required manual operations prone to errors. With limited resources and no dedicated finance team, Julie bore the burden of managing various financial tasks and struggled to provide accurate and timely reports to different entities.
Recognizing the need for an upgrade, the district sought a comprehensive solution that could overcome these challenges and streamline their operations.
The gWorks Solution:
To address these challenges and streamline their operations, the Lead Deadwood Sanitary District adopted gWorks' Core solution. gWorks provided a range of functionalities, including utility billing, accounting, payroll, online payments, and customer engagement. This all-in-one solution aimed to simplify processes, enhance efficiency, and improve overall performance.
The gWorks software enabled seamless integration between different modules, allowing for efficient and streamlined operations. Julie no longer had to switch between multiple platforms or manually transfer data, eliminating errors and ensuring data accuracy. With the software's intuitive interface, Julie found it easier to navigate and perform various tasks, saving her valuable time and effort.
What’s exceeded my expectations is how well all the systems that we have for our district work together. Everything is linked together and it saves me time entering information. That’s by far exceeded every expectation I’ve had! - Julie Evenson, District Clerk
Moreover, gWorks provided excellent customer support, promptly addressing any issues Julie encountered. The software company's commitment to improvement was evident, as they consistently updated and enhanced the software to leverage the latest advancements and cater to the district's evolving needs.
I can’t speak highly enough about the employees at gWorks. They are so willing to be there for us as customers and help make our jobs so much easier. I now look forward to coming to work every day! - Julie Evenson, District Clerk
Benefits Realized:
By implementing gWorks comprehensive software solution, the Lead Deadwood Sanitary District experienced numerous benefits:
Efficient Utility Billing: gWorks' utility billing module revolutionized the billing process, significantly reducing the time required to process bills. What used to take around five hours was now accomplished in approximately an hour and a half, saving the district valuable time and resources.
I no longer have to take the whole day to think about the fact that it’s going to take me five hours to process my bills anywhere. The fact that I can have my bills done in like an hour and a half has been a major savings! - Julie Evenson, District Clerk
Streamlined Financial Management: The integration of accounting and payroll features within gWorks simplified the district's financial management. Julie could seamlessly generate financial reports, perform payroll calculations, and ensure compliance with regulatory requirements. This consolidation of functions reduced errors and improved overall accuracy.
Enhanced Customer Service: The ability to manage payments online with FrontDesk not only improved customer satisfaction but also led to substantial time savings for the district. The administrative workload associated with manually processing payments decreased significantly, allowing staff members to allocate their time and resources to more critical tasks. The gWorks software solution streamlined operations, improved efficiency, and freed up resources for the district to focus on important responsibilities.
The positive impact of gWorks' FrontDesk is evident in the statistics. With 943 customers signing up to pay their bills online and 800 signing up for auto-pay, it is clear that customers appreciated the convenience and flexibility offered by the software. Not only did it save time for customers, but it also saved time and resources for the district, ultimately delivering a superior experience to Lead Deadwood Sanitary District's valued customers.
Time and Resource Savings: The comprehensive gWorks solution saved the district countless hours by automating tasks and eliminating manual data entry. Julie could focus on other critical responsibilities, knowing that the software efficiently managed various aspects of finance and operations.
Improved Efficiency and Productivity: With the intuitive interface and simplified processes provided by gWorks, Julie experienced increased efficiency and productivity. She could navigate the software more effectively, access information swiftly, and respond to inquiries promptly, benefiting both the district and its stakeholders.
The Lead Deadwood Sanitary District's adoption of gWorks comprehensive software solution transformed their operations. Through streamlined utility billing, integrated accounting and payroll functionalities, enhanced customer service, and time savings, the district experienced significant improvements in efficiency, accuracy, and overall performance. Julie Evenson, along with the entire district, found a comprehensive solution that not only addressed their challenges but also empowered them to better serve their community and excel in their responsibilities.
Highlights
The Challenge:
The Lead Deadwood Sanitary District faced significant challenges due to their outdated software and equipment. Julie Evenson, the District Clerk responsible for finance-related tasks, struggled with inefficient and cumbersome systems. The existing software, such as Peach Tree, lacked user-friendliness and privacy features, leading to potential compliance issues.
Another critical pain point was the standalone and outdated utility billing program, which complicated the billing process and required manual operations prone to errors. With limited resources and no dedicated finance team, Julie bore the burden of managing various financial tasks and struggled to provide accurate and timely reports to different entities.
Recognizing the need for an upgrade, the district sought a comprehensive solution that could overcome these challenges and streamline their operations.
The gWorks Solution:
To address these challenges and streamline their operations, the Lead Deadwood Sanitary District adopted gWorks' Core solution. gWorks provided a range of functionalities, including utility billing, accounting, payroll, online payments, and customer engagement. This all-in-one solution aimed to simplify processes, enhance efficiency, and improve overall performance.
The gWorks software enabled seamless integration between different modules, allowing for efficient and streamlined operations. Julie no longer had to switch between multiple platforms or manually transfer data, eliminating errors and ensuring data accuracy. With the software's intuitive interface, Julie found it easier to navigate and perform various tasks, saving her valuable time and effort.
What’s exceeded my expectations is how well all the systems that we have for our district work together. Everything is linked together and it saves me time entering information. That’s by far exceeded every expectation I’ve had! - Julie Evenson, District Clerk
Moreover, gWorks provided excellent customer support, promptly addressing any issues Julie encountered. The software company's commitment to improvement was evident, as they consistently updated and enhanced the software to leverage the latest advancements and cater to the district's evolving needs.
I can’t speak highly enough about the employees at gWorks. They are so willing to be there for us as customers and help make our jobs so much easier. I now look forward to coming to work every day! - Julie Evenson, District Clerk
Benefits Realized:
By implementing gWorks comprehensive software solution, the Lead Deadwood Sanitary District experienced numerous benefits:
Efficient Utility Billing: gWorks' utility billing module revolutionized the billing process, significantly reducing the time required to process bills. What used to take around five hours was now accomplished in approximately an hour and a half, saving the district valuable time and resources.
I no longer have to take the whole day to think about the fact that it’s going to take me five hours to process my bills anywhere. The fact that I can have my bills done in like an hour and a half has been a major savings! - Julie Evenson, District Clerk
Streamlined Financial Management: The integration of accounting and payroll features within gWorks simplified the district's financial management. Julie could seamlessly generate financial reports, perform payroll calculations, and ensure compliance with regulatory requirements. This consolidation of functions reduced errors and improved overall accuracy.
Enhanced Customer Service: The ability to manage payments online with FrontDesk not only improved customer satisfaction but also led to substantial time savings for the district. The administrative workload associated with manually processing payments decreased significantly, allowing staff members to allocate their time and resources to more critical tasks. The gWorks software solution streamlined operations, improved efficiency, and freed up resources for the district to focus on important responsibilities.
The positive impact of gWorks' FrontDesk is evident in the statistics. With 943 customers signing up to pay their bills online and 800 signing up for auto-pay, it is clear that customers appreciated the convenience and flexibility offered by the software. Not only did it save time for customers, but it also saved time and resources for the district, ultimately delivering a superior experience to Lead Deadwood Sanitary District's valued customers.
Time and Resource Savings: The comprehensive gWorks solution saved the district countless hours by automating tasks and eliminating manual data entry. Julie could focus on other critical responsibilities, knowing that the software efficiently managed various aspects of finance and operations.
Improved Efficiency and Productivity: With the intuitive interface and simplified processes provided by gWorks, Julie experienced increased efficiency and productivity. She could navigate the software more effectively, access information swiftly, and respond to inquiries promptly, benefiting both the district and its stakeholders.
The Lead Deadwood Sanitary District's adoption of gWorks comprehensive software solution transformed their operations. Through streamlined utility billing, integrated accounting and payroll functionalities, enhanced customer service, and time savings, the district experienced significant improvements in efficiency, accuracy, and overall performance. Julie Evenson, along with the entire district, found a comprehensive solution that not only addressed their challenges but also empowered them to better serve their community and excel in their responsibilities.
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