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Testimonial

How the City of Parker Streamlined Administrative Tasks and Improved Service Delivery

by
gWorks Editors
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Streamline Your Administrative Tasks with gWorks Core

Discover how gWorks Core can automate and simplify your accounting, payroll processing, utility billing, and more.

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Streamline Your Administrative Tasks with gWorks Core

Discover how gWorks Core can automate and simplify your accounting, payroll processing, utility billing, and more.

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The Challenge

The city of Parker, a small but vibrant community, faced challenges in managing their administrative tasks with a limited team and a tight budget.

With a team of only two people, Parker struggled to keep up with the manual tasks required for accounting, payroll processing, utility billing, citizen payments, and building permits. These processes were arduous, time-consuming, and prone to errors. As the city grew, it became evident that a more streamlined and integrated solution was necessary to alleviate the burden on the staff and ensure accurate and timely administration.

The gWorks Solution

Recognizing the unique needs of small towns, gWorks introduced its comprehensive all-in-one software solution to Parker. The software offered a range of features, including accounting, payroll, utility billing, online payments, mapping, and operations management, all within a user-friendly interface. Parker quickly realized that gWorks Enterprise was a perfect fit for their requirements. They embraced the new software and embarked on a journey of increased productivity and enhanced service to their residents.

Benefits Realized

Time-Savings: One of the most significant benefits experienced by Parker was the substantial time-savings obtained through the implementation of gWorks' software. With the automation of payroll processes, what was once a three-hour task for the staff was reduced to a mere half-hour. This translated to over 2.5 hours saved per payroll cycle, equating to approximately 30 hours saved per month. This newfound time freed up the team to focus on more critical tasks and provide better assistance to both internal departments and residents.

Increased Efficiency: The integration of various administrative processes within the gWorks software streamlined operations. Manual tasks like utility billing and building permit management were transformed into seamless procedures, allowing for faster and more accurate workflows. This increased efficiency not only saved time but also reduced the potential for errors and improved the overall service delivery to the community.

Cost-Efficiency: As a small town with a prudent budget, cost-efficiency was crucial for Parker. gWorks' all-in-one software offered an affordable solution that didn't compromise on quality and functionality, making it a perfect fit for their financial goals. By implementing a single software solution, Parker eliminated the need for multiple tools and reduced expenses associated with software licensing, maintenance, and support.

Empowering Residents: With FrontDesk, Parker's residents benefited greatly from a user-friendly interface with easy access to vital information, online forms, and payment portals. By empowering the residents, Parker envisioned a community that actively participated in managing their affairs, further fostering civic engagement.

Additionally, staff streamlined the processing of credit card payments by allowing customers to make online payments and set up auto-pay. This resulted in significant time savings, reduced phone calls to the office, and improved customer satisfaction. Previously, staff would have to manually run their credit cards. Once those payments hit the bank, they would manually apply payments to a utility account, which took upwards of four hours to process. By having it an actual autopay where it runs itself, it posts it directly to their payment and staff eliminate nearly four hours worth of manual processes. Additionally, the implementation of FrontDesk has saved the city over $20,000 annually in credit card fees and reduced past due accounts.

FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!

Conclusion:

Through the partnership with gWorks, Parker witnessed a significant transformation in their city operations. The gWorks' all-in-one software solution empowered efficiency, eliminated tedious manual processes, and enhanced customer service for both internal and external stakeholders. The time-savings of 30 hours per month enabled the city staff to allocate their efforts to value-added tasks and better support public works and residents alike. By embracing gWorks' software, Parker not only secured a reliable and user-friendly administrative tool but also laid the foundation for future growth and expansion. With gWorks' commitment to continuous improvements and excellent customer support, the city of Parker took a giant leap forward in delivering efficient and responsive administration to their community.

Our partnership with gWorks has been amazing since day one. gWorks is a very user-friendly software. It’s very easy to navigate and the fact that all the modules talk to each other makes the job easier in itself. You eliminate so many steps in your daily processes. - Adam Jans, Finance Officer

The Challenge

The city of Parker, a small but vibrant community, faced challenges in managing their administrative tasks with a limited team and a tight budget.

With a team of only two people, Parker struggled to keep up with the manual tasks required for accounting, payroll processing, utility billing, citizen payments, and building permits. These processes were arduous, time-consuming, and prone to errors. As the city grew, it became evident that a more streamlined and integrated solution was necessary to alleviate the burden on the staff and ensure accurate and timely administration.

The gWorks Solution

Recognizing the unique needs of small towns, gWorks introduced its comprehensive all-in-one software solution to Parker. The software offered a range of features, including accounting, payroll, utility billing, online payments, mapping, and operations management, all within a user-friendly interface. Parker quickly realized that gWorks Enterprise was a perfect fit for their requirements. They embraced the new software and embarked on a journey of increased productivity and enhanced service to their residents.

Benefits Realized

Time-Savings: One of the most significant benefits experienced by Parker was the substantial time-savings obtained through the implementation of gWorks' software. With the automation of payroll processes, what was once a three-hour task for the staff was reduced to a mere half-hour. This translated to over 2.5 hours saved per payroll cycle, equating to approximately 30 hours saved per month. This newfound time freed up the team to focus on more critical tasks and provide better assistance to both internal departments and residents.

Increased Efficiency: The integration of various administrative processes within the gWorks software streamlined operations. Manual tasks like utility billing and building permit management were transformed into seamless procedures, allowing for faster and more accurate workflows. This increased efficiency not only saved time but also reduced the potential for errors and improved the overall service delivery to the community.

Cost-Efficiency: As a small town with a prudent budget, cost-efficiency was crucial for Parker. gWorks' all-in-one software offered an affordable solution that didn't compromise on quality and functionality, making it a perfect fit for their financial goals. By implementing a single software solution, Parker eliminated the need for multiple tools and reduced expenses associated with software licensing, maintenance, and support.

Empowering Residents: With FrontDesk, Parker's residents benefited greatly from a user-friendly interface with easy access to vital information, online forms, and payment portals. By empowering the residents, Parker envisioned a community that actively participated in managing their affairs, further fostering civic engagement.

Additionally, staff streamlined the processing of credit card payments by allowing customers to make online payments and set up auto-pay. This resulted in significant time savings, reduced phone calls to the office, and improved customer satisfaction. Previously, staff would have to manually run their credit cards. Once those payments hit the bank, they would manually apply payments to a utility account, which took upwards of four hours to process. By having it an actual autopay where it runs itself, it posts it directly to their payment and staff eliminate nearly four hours worth of manual processes. Additionally, the implementation of FrontDesk has saved the city over $20,000 annually in credit card fees and reduced past due accounts.

FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!

Conclusion:

Through the partnership with gWorks, Parker witnessed a significant transformation in their city operations. The gWorks' all-in-one software solution empowered efficiency, eliminated tedious manual processes, and enhanced customer service for both internal and external stakeholders. The time-savings of 30 hours per month enabled the city staff to allocate their efforts to value-added tasks and better support public works and residents alike. By embracing gWorks' software, Parker not only secured a reliable and user-friendly administrative tool but also laid the foundation for future growth and expansion. With gWorks' commitment to continuous improvements and excellent customer support, the city of Parker took a giant leap forward in delivering efficient and responsive administration to their community.

Our partnership with gWorks has been amazing since day one. gWorks is a very user-friendly software. It’s very easy to navigate and the fact that all the modules talk to each other makes the job easier in itself. You eliminate so many steps in your daily processes. - Adam Jans, Finance Officer

Highlights

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How the City of Parker Streamlined Administrative Tasks and Improved Service Delivery

The Challenge

The city of Parker, a small but vibrant community, faced challenges in managing their administrative tasks with a limited team and a tight budget.

With a team of only two people, Parker struggled to keep up with the manual tasks required for accounting, payroll processing, utility billing, citizen payments, and building permits. These processes were arduous, time-consuming, and prone to errors. As the city grew, it became evident that a more streamlined and integrated solution was necessary to alleviate the burden on the staff and ensure accurate and timely administration.

The gWorks Solution

Recognizing the unique needs of small towns, gWorks introduced its comprehensive all-in-one software solution to Parker. The software offered a range of features, including accounting, payroll, utility billing, online payments, mapping, and operations management, all within a user-friendly interface. Parker quickly realized that gWorks Enterprise was a perfect fit for their requirements. They embraced the new software and embarked on a journey of increased productivity and enhanced service to their residents.

Benefits Realized

Time-Savings: One of the most significant benefits experienced by Parker was the substantial time-savings obtained through the implementation of gWorks' software. With the automation of payroll processes, what was once a three-hour task for the staff was reduced to a mere half-hour. This translated to over 2.5 hours saved per payroll cycle, equating to approximately 30 hours saved per month. This newfound time freed up the team to focus on more critical tasks and provide better assistance to both internal departments and residents.

Increased Efficiency: The integration of various administrative processes within the gWorks software streamlined operations. Manual tasks like utility billing and building permit management were transformed into seamless procedures, allowing for faster and more accurate workflows. This increased efficiency not only saved time but also reduced the potential for errors and improved the overall service delivery to the community.

Cost-Efficiency: As a small town with a prudent budget, cost-efficiency was crucial for Parker. gWorks' all-in-one software offered an affordable solution that didn't compromise on quality and functionality, making it a perfect fit for their financial goals. By implementing a single software solution, Parker eliminated the need for multiple tools and reduced expenses associated with software licensing, maintenance, and support.

Empowering Residents: With FrontDesk, Parker's residents benefited greatly from a user-friendly interface with easy access to vital information, online forms, and payment portals. By empowering the residents, Parker envisioned a community that actively participated in managing their affairs, further fostering civic engagement.

Additionally, staff streamlined the processing of credit card payments by allowing customers to make online payments and set up auto-pay. This resulted in significant time savings, reduced phone calls to the office, and improved customer satisfaction. Previously, staff would have to manually run their credit cards. Once those payments hit the bank, they would manually apply payments to a utility account, which took upwards of four hours to process. By having it an actual autopay where it runs itself, it posts it directly to their payment and staff eliminate nearly four hours worth of manual processes. Additionally, the implementation of FrontDesk has saved the city over $20,000 annually in credit card fees and reduced past due accounts.

FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!

Conclusion:

Through the partnership with gWorks, Parker witnessed a significant transformation in their city operations. The gWorks' all-in-one software solution empowered efficiency, eliminated tedious manual processes, and enhanced customer service for both internal and external stakeholders. The time-savings of 30 hours per month enabled the city staff to allocate their efforts to value-added tasks and better support public works and residents alike. By embracing gWorks' software, Parker not only secured a reliable and user-friendly administrative tool but also laid the foundation for future growth and expansion. With gWorks' commitment to continuous improvements and excellent customer support, the city of Parker took a giant leap forward in delivering efficient and responsive administration to their community.

Our partnership with gWorks has been amazing since day one. gWorks is a very user-friendly software. It’s very easy to navigate and the fact that all the modules talk to each other makes the job easier in itself. You eliminate so many steps in your daily processes. - Adam Jans, Finance Officer

The Challenge

The city of Parker, a small but vibrant community, faced challenges in managing their administrative tasks with a limited team and a tight budget.

With a team of only two people, Parker struggled to keep up with the manual tasks required for accounting, payroll processing, utility billing, citizen payments, and building permits. These processes were arduous, time-consuming, and prone to errors. As the city grew, it became evident that a more streamlined and integrated solution was necessary to alleviate the burden on the staff and ensure accurate and timely administration.

The gWorks Solution

Recognizing the unique needs of small towns, gWorks introduced its comprehensive all-in-one software solution to Parker. The software offered a range of features, including accounting, payroll, utility billing, online payments, mapping, and operations management, all within a user-friendly interface. Parker quickly realized that gWorks Enterprise was a perfect fit for their requirements. They embraced the new software and embarked on a journey of increased productivity and enhanced service to their residents.

Benefits Realized

Time-Savings: One of the most significant benefits experienced by Parker was the substantial time-savings obtained through the implementation of gWorks' software. With the automation of payroll processes, what was once a three-hour task for the staff was reduced to a mere half-hour. This translated to over 2.5 hours saved per payroll cycle, equating to approximately 30 hours saved per month. This newfound time freed up the team to focus on more critical tasks and provide better assistance to both internal departments and residents.

Increased Efficiency: The integration of various administrative processes within the gWorks software streamlined operations. Manual tasks like utility billing and building permit management were transformed into seamless procedures, allowing for faster and more accurate workflows. This increased efficiency not only saved time but also reduced the potential for errors and improved the overall service delivery to the community.

Cost-Efficiency: As a small town with a prudent budget, cost-efficiency was crucial for Parker. gWorks' all-in-one software offered an affordable solution that didn't compromise on quality and functionality, making it a perfect fit for their financial goals. By implementing a single software solution, Parker eliminated the need for multiple tools and reduced expenses associated with software licensing, maintenance, and support.

Empowering Residents: With FrontDesk, Parker's residents benefited greatly from a user-friendly interface with easy access to vital information, online forms, and payment portals. By empowering the residents, Parker envisioned a community that actively participated in managing their affairs, further fostering civic engagement.

Additionally, staff streamlined the processing of credit card payments by allowing customers to make online payments and set up auto-pay. This resulted in significant time savings, reduced phone calls to the office, and improved customer satisfaction. Previously, staff would have to manually run their credit cards. Once those payments hit the bank, they would manually apply payments to a utility account, which took upwards of four hours to process. By having it an actual autopay where it runs itself, it posts it directly to their payment and staff eliminate nearly four hours worth of manual processes. Additionally, the implementation of FrontDesk has saved the city over $20,000 annually in credit card fees and reduced past due accounts.

FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!

Conclusion:

Through the partnership with gWorks, Parker witnessed a significant transformation in their city operations. The gWorks' all-in-one software solution empowered efficiency, eliminated tedious manual processes, and enhanced customer service for both internal and external stakeholders. The time-savings of 30 hours per month enabled the city staff to allocate their efforts to value-added tasks and better support public works and residents alike. By embracing gWorks' software, Parker not only secured a reliable and user-friendly administrative tool but also laid the foundation for future growth and expansion. With gWorks' commitment to continuous improvements and excellent customer support, the city of Parker took a giant leap forward in delivering efficient and responsive administration to their community.

Our partnership with gWorks has been amazing since day one. gWorks is a very user-friendly software. It’s very easy to navigate and the fact that all the modules talk to each other makes the job easier in itself. You eliminate so many steps in your daily processes. - Adam Jans, Finance Officer

Highlights

Start Date
End DAte
Location and Address

Website

View external link

Add to Calendar
Apple CalendarGoogle CalendarOutlook Calendar

Add to your calendar:

How the City of Parker Streamlined Administrative Tasks and Improved Service Delivery

The Challenge

The city of Parker, a small but vibrant community, faced challenges in managing their administrative tasks with a limited team and a tight budget.

With a team of only two people, Parker struggled to keep up with the manual tasks required for accounting, payroll processing, utility billing, citizen payments, and building permits. These processes were arduous, time-consuming, and prone to errors. As the city grew, it became evident that a more streamlined and integrated solution was necessary to alleviate the burden on the staff and ensure accurate and timely administration.

The gWorks Solution

Recognizing the unique needs of small towns, gWorks introduced its comprehensive all-in-one software solution to Parker. The software offered a range of features, including accounting, payroll, utility billing, online payments, mapping, and operations management, all within a user-friendly interface. Parker quickly realized that gWorks Enterprise was a perfect fit for their requirements. They embraced the new software and embarked on a journey of increased productivity and enhanced service to their residents.

Benefits Realized

Time-Savings: One of the most significant benefits experienced by Parker was the substantial time-savings obtained through the implementation of gWorks' software. With the automation of payroll processes, what was once a three-hour task for the staff was reduced to a mere half-hour. This translated to over 2.5 hours saved per payroll cycle, equating to approximately 30 hours saved per month. This newfound time freed up the team to focus on more critical tasks and provide better assistance to both internal departments and residents.

Increased Efficiency: The integration of various administrative processes within the gWorks software streamlined operations. Manual tasks like utility billing and building permit management were transformed into seamless procedures, allowing for faster and more accurate workflows. This increased efficiency not only saved time but also reduced the potential for errors and improved the overall service delivery to the community.

Cost-Efficiency: As a small town with a prudent budget, cost-efficiency was crucial for Parker. gWorks' all-in-one software offered an affordable solution that didn't compromise on quality and functionality, making it a perfect fit for their financial goals. By implementing a single software solution, Parker eliminated the need for multiple tools and reduced expenses associated with software licensing, maintenance, and support.

Empowering Residents: With FrontDesk, Parker's residents benefited greatly from a user-friendly interface with easy access to vital information, online forms, and payment portals. By empowering the residents, Parker envisioned a community that actively participated in managing their affairs, further fostering civic engagement.

Additionally, staff streamlined the processing of credit card payments by allowing customers to make online payments and set up auto-pay. This resulted in significant time savings, reduced phone calls to the office, and improved customer satisfaction. Previously, staff would have to manually run their credit cards. Once those payments hit the bank, they would manually apply payments to a utility account, which took upwards of four hours to process. By having it an actual autopay where it runs itself, it posts it directly to their payment and staff eliminate nearly four hours worth of manual processes. Additionally, the implementation of FrontDesk has saved the city over $20,000 annually in credit card fees and reduced past due accounts.

FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!

Conclusion:

Through the partnership with gWorks, Parker witnessed a significant transformation in their city operations. The gWorks' all-in-one software solution empowered efficiency, eliminated tedious manual processes, and enhanced customer service for both internal and external stakeholders. The time-savings of 30 hours per month enabled the city staff to allocate their efforts to value-added tasks and better support public works and residents alike. By embracing gWorks' software, Parker not only secured a reliable and user-friendly administrative tool but also laid the foundation for future growth and expansion. With gWorks' commitment to continuous improvements and excellent customer support, the city of Parker took a giant leap forward in delivering efficient and responsive administration to their community.

Our partnership with gWorks has been amazing since day one. gWorks is a very user-friendly software. It’s very easy to navigate and the fact that all the modules talk to each other makes the job easier in itself. You eliminate so many steps in your daily processes. - Adam Jans, Finance Officer

The Challenge

The city of Parker, a small but vibrant community, faced challenges in managing their administrative tasks with a limited team and a tight budget.

With a team of only two people, Parker struggled to keep up with the manual tasks required for accounting, payroll processing, utility billing, citizen payments, and building permits. These processes were arduous, time-consuming, and prone to errors. As the city grew, it became evident that a more streamlined and integrated solution was necessary to alleviate the burden on the staff and ensure accurate and timely administration.

The gWorks Solution

Recognizing the unique needs of small towns, gWorks introduced its comprehensive all-in-one software solution to Parker. The software offered a range of features, including accounting, payroll, utility billing, online payments, mapping, and operations management, all within a user-friendly interface. Parker quickly realized that gWorks Enterprise was a perfect fit for their requirements. They embraced the new software and embarked on a journey of increased productivity and enhanced service to their residents.

Benefits Realized

Time-Savings: One of the most significant benefits experienced by Parker was the substantial time-savings obtained through the implementation of gWorks' software. With the automation of payroll processes, what was once a three-hour task for the staff was reduced to a mere half-hour. This translated to over 2.5 hours saved per payroll cycle, equating to approximately 30 hours saved per month. This newfound time freed up the team to focus on more critical tasks and provide better assistance to both internal departments and residents.

Increased Efficiency: The integration of various administrative processes within the gWorks software streamlined operations. Manual tasks like utility billing and building permit management were transformed into seamless procedures, allowing for faster and more accurate workflows. This increased efficiency not only saved time but also reduced the potential for errors and improved the overall service delivery to the community.

Cost-Efficiency: As a small town with a prudent budget, cost-efficiency was crucial for Parker. gWorks' all-in-one software offered an affordable solution that didn't compromise on quality and functionality, making it a perfect fit for their financial goals. By implementing a single software solution, Parker eliminated the need for multiple tools and reduced expenses associated with software licensing, maintenance, and support.

Empowering Residents: With FrontDesk, Parker's residents benefited greatly from a user-friendly interface with easy access to vital information, online forms, and payment portals. By empowering the residents, Parker envisioned a community that actively participated in managing their affairs, further fostering civic engagement.

Additionally, staff streamlined the processing of credit card payments by allowing customers to make online payments and set up auto-pay. This resulted in significant time savings, reduced phone calls to the office, and improved customer satisfaction. Previously, staff would have to manually run their credit cards. Once those payments hit the bank, they would manually apply payments to a utility account, which took upwards of four hours to process. By having it an actual autopay where it runs itself, it posts it directly to their payment and staff eliminate nearly four hours worth of manual processes. Additionally, the implementation of FrontDesk has saved the city over $20,000 annually in credit card fees and reduced past due accounts.

FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!

Conclusion:

Through the partnership with gWorks, Parker witnessed a significant transformation in their city operations. The gWorks' all-in-one software solution empowered efficiency, eliminated tedious manual processes, and enhanced customer service for both internal and external stakeholders. The time-savings of 30 hours per month enabled the city staff to allocate their efforts to value-added tasks and better support public works and residents alike. By embracing gWorks' software, Parker not only secured a reliable and user-friendly administrative tool but also laid the foundation for future growth and expansion. With gWorks' commitment to continuous improvements and excellent customer support, the city of Parker took a giant leap forward in delivering efficient and responsive administration to their community.

Our partnership with gWorks has been amazing since day one. gWorks is a very user-friendly software. It’s very easy to navigate and the fact that all the modules talk to each other makes the job easier in itself. You eliminate so many steps in your daily processes. - Adam Jans, Finance Officer

Highlights

Client Since
2014
Population
1,194
Products / Solution
gWorks Enterprise
Finance Hub
HR Hub
FrontDesk
Utility Billing Hub
Ops Hub
Maps Hub

The Challenge

The city of Parker, a small but vibrant community, faced challenges in managing their administrative tasks with a limited team and a tight budget.

With a team of only two people, Parker struggled to keep up with the manual tasks required for accounting, payroll processing, utility billing, citizen payments, and building permits. These processes were arduous, time-consuming, and prone to errors. As the city grew, it became evident that a more streamlined and integrated solution was necessary to alleviate the burden on the staff and ensure accurate and timely administration.

The gWorks Solution

Recognizing the unique needs of small towns, gWorks introduced its comprehensive all-in-one software solution to Parker. The software offered a range of features, including accounting, payroll, utility billing, online payments, mapping, and operations management, all within a user-friendly interface. Parker quickly realized that gWorks Enterprise was a perfect fit for their requirements. They embraced the new software and embarked on a journey of increased productivity and enhanced service to their residents.

Benefits Realized

Time-Savings: One of the most significant benefits experienced by Parker was the substantial time-savings obtained through the implementation of gWorks' software. With the automation of payroll processes, what was once a three-hour task for the staff was reduced to a mere half-hour. This translated to over 2.5 hours saved per payroll cycle, equating to approximately 30 hours saved per month. This newfound time freed up the team to focus on more critical tasks and provide better assistance to both internal departments and residents.

Increased Efficiency: The integration of various administrative processes within the gWorks software streamlined operations. Manual tasks like utility billing and building permit management were transformed into seamless procedures, allowing for faster and more accurate workflows. This increased efficiency not only saved time but also reduced the potential for errors and improved the overall service delivery to the community.

Cost-Efficiency: As a small town with a prudent budget, cost-efficiency was crucial for Parker. gWorks' all-in-one software offered an affordable solution that didn't compromise on quality and functionality, making it a perfect fit for their financial goals. By implementing a single software solution, Parker eliminated the need for multiple tools and reduced expenses associated with software licensing, maintenance, and support.

Empowering Residents: With FrontDesk, Parker's residents benefited greatly from a user-friendly interface with easy access to vital information, online forms, and payment portals. By empowering the residents, Parker envisioned a community that actively participated in managing their affairs, further fostering civic engagement.

Additionally, staff streamlined the processing of credit card payments by allowing customers to make online payments and set up auto-pay. This resulted in significant time savings, reduced phone calls to the office, and improved customer satisfaction. Previously, staff would have to manually run their credit cards. Once those payments hit the bank, they would manually apply payments to a utility account, which took upwards of four hours to process. By having it an actual autopay where it runs itself, it posts it directly to their payment and staff eliminate nearly four hours worth of manual processes. Additionally, the implementation of FrontDesk has saved the city over $20,000 annually in credit card fees and reduced past due accounts.

FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!

Conclusion:

Through the partnership with gWorks, Parker witnessed a significant transformation in their city operations. The gWorks' all-in-one software solution empowered efficiency, eliminated tedious manual processes, and enhanced customer service for both internal and external stakeholders. The time-savings of 30 hours per month enabled the city staff to allocate their efforts to value-added tasks and better support public works and residents alike. By embracing gWorks' software, Parker not only secured a reliable and user-friendly administrative tool but also laid the foundation for future growth and expansion. With gWorks' commitment to continuous improvements and excellent customer support, the city of Parker took a giant leap forward in delivering efficient and responsive administration to their community.

Our partnership with gWorks has been amazing since day one. gWorks is a very user-friendly software. It’s very easy to navigate and the fact that all the modules talk to each other makes the job easier in itself. You eliminate so many steps in your daily processes. - Adam Jans, Finance Officer
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The Challenge

The city of Parker, a small but vibrant community, faced challenges in managing their administrative tasks with a limited team and a tight budget.

With a team of only two people, Parker struggled to keep up with the manual tasks required for accounting, payroll processing, utility billing, citizen payments, and building permits. These processes were arduous, time-consuming, and prone to errors. As the city grew, it became evident that a more streamlined and integrated solution was necessary to alleviate the burden on the staff and ensure accurate and timely administration.

The gWorks Solution

Recognizing the unique needs of small towns, gWorks introduced its comprehensive all-in-one software solution to Parker. The software offered a range of features, including accounting, payroll, utility billing, online payments, mapping, and operations management, all within a user-friendly interface. Parker quickly realized that gWorks Enterprise was a perfect fit for their requirements. They embraced the new software and embarked on a journey of increased productivity and enhanced service to their residents.

Benefits Realized

Time-Savings: One of the most significant benefits experienced by Parker was the substantial time-savings obtained through the implementation of gWorks' software. With the automation of payroll processes, what was once a three-hour task for the staff was reduced to a mere half-hour. This translated to over 2.5 hours saved per payroll cycle, equating to approximately 30 hours saved per month. This newfound time freed up the team to focus on more critical tasks and provide better assistance to both internal departments and residents.

Increased Efficiency: The integration of various administrative processes within the gWorks software streamlined operations. Manual tasks like utility billing and building permit management were transformed into seamless procedures, allowing for faster and more accurate workflows. This increased efficiency not only saved time but also reduced the potential for errors and improved the overall service delivery to the community.

Cost-Efficiency: As a small town with a prudent budget, cost-efficiency was crucial for Parker. gWorks' all-in-one software offered an affordable solution that didn't compromise on quality and functionality, making it a perfect fit for their financial goals. By implementing a single software solution, Parker eliminated the need for multiple tools and reduced expenses associated with software licensing, maintenance, and support.

Empowering Residents: With FrontDesk, Parker's residents benefited greatly from a user-friendly interface with easy access to vital information, online forms, and payment portals. By empowering the residents, Parker envisioned a community that actively participated in managing their affairs, further fostering civic engagement.

Additionally, staff streamlined the processing of credit card payments by allowing customers to make online payments and set up auto-pay. This resulted in significant time savings, reduced phone calls to the office, and improved customer satisfaction. Previously, staff would have to manually run their credit cards. Once those payments hit the bank, they would manually apply payments to a utility account, which took upwards of four hours to process. By having it an actual autopay where it runs itself, it posts it directly to their payment and staff eliminate nearly four hours worth of manual processes. Additionally, the implementation of FrontDesk has saved the city over $20,000 annually in credit card fees and reduced past due accounts.

FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!

Conclusion:

Through the partnership with gWorks, Parker witnessed a significant transformation in their city operations. The gWorks' all-in-one software solution empowered efficiency, eliminated tedious manual processes, and enhanced customer service for both internal and external stakeholders. The time-savings of 30 hours per month enabled the city staff to allocate their efforts to value-added tasks and better support public works and residents alike. By embracing gWorks' software, Parker not only secured a reliable and user-friendly administrative tool but also laid the foundation for future growth and expansion. With gWorks' commitment to continuous improvements and excellent customer support, the city of Parker took a giant leap forward in delivering efficient and responsive administration to their community.

Our partnership with gWorks has been amazing since day one. gWorks is a very user-friendly software. It’s very easy to navigate and the fact that all the modules talk to each other makes the job easier in itself. You eliminate so many steps in your daily processes. - Adam Jans, Finance Officer
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