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At gWorks, great service starts with listening, and sometimes, a little patience and a fresh cup of coffee.
As we continue our Powered by People series during National Customer Service Week (October 6–10, 2025), we’re proud to spotlight Jessica Glick, a Client Services Representative who supports our Softline and gWorks Cloud clients.
Whether she’s guiding a clerk through a first-time billing run or helping someone unravel years of reconciliation, Jessica leads with empathy, curiosity, and calm while meeting each client right where they are.
Building Confidence, One Step at a Time
Jessica recalls a moment when a client was nervous about completing a monthly billing run on their own.
“I walked them through the entire process from start to finish, slowing it down to their pace,” she says. “It gave them confidence to take the lead next month with minimal help.”
That quiet kind of empowerment—meeting someone in the weeds and helping them find their way out—is where Jessica shines.
A Customer-Centric Mindset
When asked to describe gWorks’ approach to service, Jessica keeps it simple:
“Customer-centric. Meeting them where they are, listening to what they’re experiencing, and finding a way forward together.”
It’s not about rushing to resolve a ticket; it’s about understanding what’s really going on underneath it all.
Solving the Real Problem
Supporting local governments well means being curious.
“Sometimes what they’re calling about isn’t the root of the issue,” Jessica explains. “You need to ask open-ended questions to get the full picture and find the right path forward.”
It’s that investigative mindset that makes her such a strong partner, especially in moments when clients feel overwhelmed or unsure.
Turning Challenges Into Learning (and Wins)
Jessica remembers working with a client who was manually reconciling accounts.
“It was a huge task. We had lots of calls, walking through things together. I learned so much about Fund Accounting and GL Journal Entries.”
But more importantly? The client felt heard and supported throughout the process. “It was a win for everyone.”
Every Clerk Is Different, and That’s the Best Part
Jessica’s favorite part of her job is the people she gets to work with.
“No two clerks are the same, and it’s been a lot of fun building relationships as we solve problems together.”
Shared laughs and getting to know each client have made this role especially fulfilling.
The Power of a Pause
Sometimes, what makes a difference isn’t a tool, it’s a mindset.
“Taking a moment—grabbing a coffee, stepping outside—can be enough to reset and see a big issue a little more clearly.”
That simple pause has helped Jessica bring fresh perspective and calm to clients who need steady guidance through complex tasks.
A Message to Every Client
If Jessica could share one message with every client gWorks serves, it would be this:
“There’s nothing so big that it can’t be fixed, and most mistakes can be undone. But you’re not alone in doing either of those tasks.”
✨ Fun Fact
Jessica loves to read—and she’s read over 100 books a year for the past five years.
“Reading helps me stay curious and open-minded,” she says. “It’s one of the ways I keep learning—inside and outside of work.”
Stay tuned for more...
Our Powered by People series continues all week as we highlight the individuals behind the help. Because at gWorks, great technology only matters when it’s powered by people who truly care.
At gWorks, great service starts with listening, and sometimes, a little patience and a fresh cup of coffee.
As we continue our Powered by People series during National Customer Service Week (October 6–10, 2025), we’re proud to spotlight Jessica Glick, a Client Services Representative who supports our Softline and gWorks Cloud clients.
Whether she’s guiding a clerk through a first-time billing run or helping someone unravel years of reconciliation, Jessica leads with empathy, curiosity, and calm while meeting each client right where they are.
Building Confidence, One Step at a Time
Jessica recalls a moment when a client was nervous about completing a monthly billing run on their own.
“I walked them through the entire process from start to finish, slowing it down to their pace,” she says. “It gave them confidence to take the lead next month with minimal help.”
That quiet kind of empowerment—meeting someone in the weeds and helping them find their way out—is where Jessica shines.
A Customer-Centric Mindset
When asked to describe gWorks’ approach to service, Jessica keeps it simple:
“Customer-centric. Meeting them where they are, listening to what they’re experiencing, and finding a way forward together.”
It’s not about rushing to resolve a ticket; it’s about understanding what’s really going on underneath it all.
Solving the Real Problem
Supporting local governments well means being curious.
“Sometimes what they’re calling about isn’t the root of the issue,” Jessica explains. “You need to ask open-ended questions to get the full picture and find the right path forward.”
It’s that investigative mindset that makes her such a strong partner, especially in moments when clients feel overwhelmed or unsure.
Turning Challenges Into Learning (and Wins)
Jessica remembers working with a client who was manually reconciling accounts.
“It was a huge task. We had lots of calls, walking through things together. I learned so much about Fund Accounting and GL Journal Entries.”
But more importantly? The client felt heard and supported throughout the process. “It was a win for everyone.”
Every Clerk Is Different, and That’s the Best Part
Jessica’s favorite part of her job is the people she gets to work with.
“No two clerks are the same, and it’s been a lot of fun building relationships as we solve problems together.”
Shared laughs and getting to know each client have made this role especially fulfilling.
The Power of a Pause
Sometimes, what makes a difference isn’t a tool, it’s a mindset.
“Taking a moment—grabbing a coffee, stepping outside—can be enough to reset and see a big issue a little more clearly.”
That simple pause has helped Jessica bring fresh perspective and calm to clients who need steady guidance through complex tasks.
A Message to Every Client
If Jessica could share one message with every client gWorks serves, it would be this:
“There’s nothing so big that it can’t be fixed, and most mistakes can be undone. But you’re not alone in doing either of those tasks.”
✨ Fun Fact
Jessica loves to read—and she’s read over 100 books a year for the past five years.
“Reading helps me stay curious and open-minded,” she says. “It’s one of the ways I keep learning—inside and outside of work.”
Stay tuned for more...
Our Powered by People series continues all week as we highlight the individuals behind the help. Because at gWorks, great technology only matters when it’s powered by people who truly care.
Highlights
View external link
Add to your calendar:
At gWorks, great service starts with listening, and sometimes, a little patience and a fresh cup of coffee.
As we continue our Powered by People series during National Customer Service Week (October 6–10, 2025), we’re proud to spotlight Jessica Glick, a Client Services Representative who supports our Softline and gWorks Cloud clients.
Whether she’s guiding a clerk through a first-time billing run or helping someone unravel years of reconciliation, Jessica leads with empathy, curiosity, and calm while meeting each client right where they are.
Building Confidence, One Step at a Time
Jessica recalls a moment when a client was nervous about completing a monthly billing run on their own.
“I walked them through the entire process from start to finish, slowing it down to their pace,” she says. “It gave them confidence to take the lead next month with minimal help.”
That quiet kind of empowerment—meeting someone in the weeds and helping them find their way out—is where Jessica shines.
A Customer-Centric Mindset
When asked to describe gWorks’ approach to service, Jessica keeps it simple:
“Customer-centric. Meeting them where they are, listening to what they’re experiencing, and finding a way forward together.”
It’s not about rushing to resolve a ticket; it’s about understanding what’s really going on underneath it all.
Solving the Real Problem
Supporting local governments well means being curious.
“Sometimes what they’re calling about isn’t the root of the issue,” Jessica explains. “You need to ask open-ended questions to get the full picture and find the right path forward.”
It’s that investigative mindset that makes her such a strong partner, especially in moments when clients feel overwhelmed or unsure.
Turning Challenges Into Learning (and Wins)
Jessica remembers working with a client who was manually reconciling accounts.
“It was a huge task. We had lots of calls, walking through things together. I learned so much about Fund Accounting and GL Journal Entries.”
But more importantly? The client felt heard and supported throughout the process. “It was a win for everyone.”
Every Clerk Is Different, and That’s the Best Part
Jessica’s favorite part of her job is the people she gets to work with.
“No two clerks are the same, and it’s been a lot of fun building relationships as we solve problems together.”
Shared laughs and getting to know each client have made this role especially fulfilling.
The Power of a Pause
Sometimes, what makes a difference isn’t a tool, it’s a mindset.
“Taking a moment—grabbing a coffee, stepping outside—can be enough to reset and see a big issue a little more clearly.”
That simple pause has helped Jessica bring fresh perspective and calm to clients who need steady guidance through complex tasks.
A Message to Every Client
If Jessica could share one message with every client gWorks serves, it would be this:
“There’s nothing so big that it can’t be fixed, and most mistakes can be undone. But you’re not alone in doing either of those tasks.”
✨ Fun Fact
Jessica loves to read—and she’s read over 100 books a year for the past five years.
“Reading helps me stay curious and open-minded,” she says. “It’s one of the ways I keep learning—inside and outside of work.”
Stay tuned for more...
Our Powered by People series continues all week as we highlight the individuals behind the help. Because at gWorks, great technology only matters when it’s powered by people who truly care.
At gWorks, great service starts with listening, and sometimes, a little patience and a fresh cup of coffee.
As we continue our Powered by People series during National Customer Service Week (October 6–10, 2025), we’re proud to spotlight Jessica Glick, a Client Services Representative who supports our Softline and gWorks Cloud clients.
Whether she’s guiding a clerk through a first-time billing run or helping someone unravel years of reconciliation, Jessica leads with empathy, curiosity, and calm while meeting each client right where they are.
Building Confidence, One Step at a Time
Jessica recalls a moment when a client was nervous about completing a monthly billing run on their own.
“I walked them through the entire process from start to finish, slowing it down to their pace,” she says. “It gave them confidence to take the lead next month with minimal help.”
That quiet kind of empowerment—meeting someone in the weeds and helping them find their way out—is where Jessica shines.
A Customer-Centric Mindset
When asked to describe gWorks’ approach to service, Jessica keeps it simple:
“Customer-centric. Meeting them where they are, listening to what they’re experiencing, and finding a way forward together.”
It’s not about rushing to resolve a ticket; it’s about understanding what’s really going on underneath it all.
Solving the Real Problem
Supporting local governments well means being curious.
“Sometimes what they’re calling about isn’t the root of the issue,” Jessica explains. “You need to ask open-ended questions to get the full picture and find the right path forward.”
It’s that investigative mindset that makes her such a strong partner, especially in moments when clients feel overwhelmed or unsure.
Turning Challenges Into Learning (and Wins)
Jessica remembers working with a client who was manually reconciling accounts.
“It was a huge task. We had lots of calls, walking through things together. I learned so much about Fund Accounting and GL Journal Entries.”
But more importantly? The client felt heard and supported throughout the process. “It was a win for everyone.”
Every Clerk Is Different, and That’s the Best Part
Jessica’s favorite part of her job is the people she gets to work with.
“No two clerks are the same, and it’s been a lot of fun building relationships as we solve problems together.”
Shared laughs and getting to know each client have made this role especially fulfilling.
The Power of a Pause
Sometimes, what makes a difference isn’t a tool, it’s a mindset.
“Taking a moment—grabbing a coffee, stepping outside—can be enough to reset and see a big issue a little more clearly.”
That simple pause has helped Jessica bring fresh perspective and calm to clients who need steady guidance through complex tasks.
A Message to Every Client
If Jessica could share one message with every client gWorks serves, it would be this:
“There’s nothing so big that it can’t be fixed, and most mistakes can be undone. But you’re not alone in doing either of those tasks.”
✨ Fun Fact
Jessica loves to read—and she’s read over 100 books a year for the past five years.
“Reading helps me stay curious and open-minded,” she says. “It’s one of the ways I keep learning—inside and outside of work.”
Stay tuned for more...
Our Powered by People series continues all week as we highlight the individuals behind the help. Because at gWorks, great technology only matters when it’s powered by people who truly care.
Highlights
View external link
Add to your calendar:
At gWorks, great service starts with listening, and sometimes, a little patience and a fresh cup of coffee.
As we continue our Powered by People series during National Customer Service Week (October 6–10, 2025), we’re proud to spotlight Jessica Glick, a Client Services Representative who supports our Softline and gWorks Cloud clients.
Whether she’s guiding a clerk through a first-time billing run or helping someone unravel years of reconciliation, Jessica leads with empathy, curiosity, and calm while meeting each client right where they are.
Building Confidence, One Step at a Time
Jessica recalls a moment when a client was nervous about completing a monthly billing run on their own.
“I walked them through the entire process from start to finish, slowing it down to their pace,” she says. “It gave them confidence to take the lead next month with minimal help.”
That quiet kind of empowerment—meeting someone in the weeds and helping them find their way out—is where Jessica shines.
A Customer-Centric Mindset
When asked to describe gWorks’ approach to service, Jessica keeps it simple:
“Customer-centric. Meeting them where they are, listening to what they’re experiencing, and finding a way forward together.”
It’s not about rushing to resolve a ticket; it’s about understanding what’s really going on underneath it all.
Solving the Real Problem
Supporting local governments well means being curious.
“Sometimes what they’re calling about isn’t the root of the issue,” Jessica explains. “You need to ask open-ended questions to get the full picture and find the right path forward.”
It’s that investigative mindset that makes her such a strong partner, especially in moments when clients feel overwhelmed or unsure.
Turning Challenges Into Learning (and Wins)
Jessica remembers working with a client who was manually reconciling accounts.
“It was a huge task. We had lots of calls, walking through things together. I learned so much about Fund Accounting and GL Journal Entries.”
But more importantly? The client felt heard and supported throughout the process. “It was a win for everyone.”
Every Clerk Is Different, and That’s the Best Part
Jessica’s favorite part of her job is the people she gets to work with.
“No two clerks are the same, and it’s been a lot of fun building relationships as we solve problems together.”
Shared laughs and getting to know each client have made this role especially fulfilling.
The Power of a Pause
Sometimes, what makes a difference isn’t a tool, it’s a mindset.
“Taking a moment—grabbing a coffee, stepping outside—can be enough to reset and see a big issue a little more clearly.”
That simple pause has helped Jessica bring fresh perspective and calm to clients who need steady guidance through complex tasks.
A Message to Every Client
If Jessica could share one message with every client gWorks serves, it would be this:
“There’s nothing so big that it can’t be fixed, and most mistakes can be undone. But you’re not alone in doing either of those tasks.”
✨ Fun Fact
Jessica loves to read—and she’s read over 100 books a year for the past five years.
“Reading helps me stay curious and open-minded,” she says. “It’s one of the ways I keep learning—inside and outside of work.”
Stay tuned for more...
Our Powered by People series continues all week as we highlight the individuals behind the help. Because at gWorks, great technology only matters when it’s powered by people who truly care.
At gWorks, great service starts with listening, and sometimes, a little patience and a fresh cup of coffee.
As we continue our Powered by People series during National Customer Service Week (October 6–10, 2025), we’re proud to spotlight Jessica Glick, a Client Services Representative who supports our Softline and gWorks Cloud clients.
Whether she’s guiding a clerk through a first-time billing run or helping someone unravel years of reconciliation, Jessica leads with empathy, curiosity, and calm while meeting each client right where they are.
Building Confidence, One Step at a Time
Jessica recalls a moment when a client was nervous about completing a monthly billing run on their own.
“I walked them through the entire process from start to finish, slowing it down to their pace,” she says. “It gave them confidence to take the lead next month with minimal help.”
That quiet kind of empowerment—meeting someone in the weeds and helping them find their way out—is where Jessica shines.
A Customer-Centric Mindset
When asked to describe gWorks’ approach to service, Jessica keeps it simple:
“Customer-centric. Meeting them where they are, listening to what they’re experiencing, and finding a way forward together.”
It’s not about rushing to resolve a ticket; it’s about understanding what’s really going on underneath it all.
Solving the Real Problem
Supporting local governments well means being curious.
“Sometimes what they’re calling about isn’t the root of the issue,” Jessica explains. “You need to ask open-ended questions to get the full picture and find the right path forward.”
It’s that investigative mindset that makes her such a strong partner, especially in moments when clients feel overwhelmed or unsure.
Turning Challenges Into Learning (and Wins)
Jessica remembers working with a client who was manually reconciling accounts.
“It was a huge task. We had lots of calls, walking through things together. I learned so much about Fund Accounting and GL Journal Entries.”
But more importantly? The client felt heard and supported throughout the process. “It was a win for everyone.”
Every Clerk Is Different, and That’s the Best Part
Jessica’s favorite part of her job is the people she gets to work with.
“No two clerks are the same, and it’s been a lot of fun building relationships as we solve problems together.”
Shared laughs and getting to know each client have made this role especially fulfilling.
The Power of a Pause
Sometimes, what makes a difference isn’t a tool, it’s a mindset.
“Taking a moment—grabbing a coffee, stepping outside—can be enough to reset and see a big issue a little more clearly.”
That simple pause has helped Jessica bring fresh perspective and calm to clients who need steady guidance through complex tasks.
A Message to Every Client
If Jessica could share one message with every client gWorks serves, it would be this:
“There’s nothing so big that it can’t be fixed, and most mistakes can be undone. But you’re not alone in doing either of those tasks.”
✨ Fun Fact
Jessica loves to read—and she’s read over 100 books a year for the past five years.
“Reading helps me stay curious and open-minded,” she says. “It’s one of the ways I keep learning—inside and outside of work.”
Stay tuned for more...
Our Powered by People series continues all week as we highlight the individuals behind the help. Because at gWorks, great technology only matters when it’s powered by people who truly care.
Highlights
At gWorks, great service starts with listening, and sometimes, a little patience and a fresh cup of coffee.
As we continue our Powered by People series during National Customer Service Week (October 6–10, 2025), we’re proud to spotlight Jessica Glick, a Client Services Representative who supports our Softline and gWorks Cloud clients.
Whether she’s guiding a clerk through a first-time billing run or helping someone unravel years of reconciliation, Jessica leads with empathy, curiosity, and calm while meeting each client right where they are.
Building Confidence, One Step at a Time
Jessica recalls a moment when a client was nervous about completing a monthly billing run on their own.
“I walked them through the entire process from start to finish, slowing it down to their pace,” she says. “It gave them confidence to take the lead next month with minimal help.”
That quiet kind of empowerment—meeting someone in the weeds and helping them find their way out—is where Jessica shines.
A Customer-Centric Mindset
When asked to describe gWorks’ approach to service, Jessica keeps it simple:
“Customer-centric. Meeting them where they are, listening to what they’re experiencing, and finding a way forward together.”
It’s not about rushing to resolve a ticket; it’s about understanding what’s really going on underneath it all.
Solving the Real Problem
Supporting local governments well means being curious.
“Sometimes what they’re calling about isn’t the root of the issue,” Jessica explains. “You need to ask open-ended questions to get the full picture and find the right path forward.”
It’s that investigative mindset that makes her such a strong partner, especially in moments when clients feel overwhelmed or unsure.
Turning Challenges Into Learning (and Wins)
Jessica remembers working with a client who was manually reconciling accounts.
“It was a huge task. We had lots of calls, walking through things together. I learned so much about Fund Accounting and GL Journal Entries.”
But more importantly? The client felt heard and supported throughout the process. “It was a win for everyone.”
Every Clerk Is Different, and That’s the Best Part
Jessica’s favorite part of her job is the people she gets to work with.
“No two clerks are the same, and it’s been a lot of fun building relationships as we solve problems together.”
Shared laughs and getting to know each client have made this role especially fulfilling.
The Power of a Pause
Sometimes, what makes a difference isn’t a tool, it’s a mindset.
“Taking a moment—grabbing a coffee, stepping outside—can be enough to reset and see a big issue a little more clearly.”
That simple pause has helped Jessica bring fresh perspective and calm to clients who need steady guidance through complex tasks.
A Message to Every Client
If Jessica could share one message with every client gWorks serves, it would be this:
“There’s nothing so big that it can’t be fixed, and most mistakes can be undone. But you’re not alone in doing either of those tasks.”
✨ Fun Fact
Jessica loves to read—and she’s read over 100 books a year for the past five years.
“Reading helps me stay curious and open-minded,” she says. “It’s one of the ways I keep learning—inside and outside of work.”
Stay tuned for more...
Our Powered by People series continues all week as we highlight the individuals behind the help. Because at gWorks, great technology only matters when it’s powered by people who truly care.
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