The Heart of City Hall: A Tribute to Clerks
Crystal Mummert - Always Offering a Helping Hand
Crystal Mummert has served as the city clerk of her hometown, Antrim Township, for nearly a decade; to her, it’s more than just a job. It’s a way to give back to the community that shaped her. “The small-town feel is real here,” she says with a smile. “Neighbors help neighbors, and it is just an all-around good, wholesome place to raise a family.” Antrim Township’s parks, trails, and family-friendly spaces helped form Crystal’s deep appreciation for community connection and now, through her work as a clerk, she’s helping shape the town’s future. As the township grows, Crystal remains rooted in its values of service, support, and neighborly care.
Before becoming a clerk, she worked as an office manager at a local manufacturing plant and later in HR for a local long term care nursing home. Crystal said that her previous employment set her up well for success as a clerk, however she did admit it was a learning experience. “I remember the very first quarterly billing cycle I did, I had absolutely no idea what I was doing or how to do it.” explained Crystal. She went on to say how her contact walked her through every step and allowed her time to take notes. The patience and support given to Crystal allowed her to feel accomplished when the cycle billed out with no mistakes. “We don't always have the answer at the tip of our fingers; we strive to give great customer service, the reality is that sometimes we don’t know the answers to their questions.” Crystal Mummert said.
Being able to work well with co-workers and other departments has been crucial to the quality of service she is able to provide. Even when faced with a confusing first billing cycle, Crystal didn’t hesitate to reach out for help — and now, she pays it forward every day, patiently guiding residents through their own questions.
Crystal believes that attention to detail and the ability to prioritize are a big part of what is needed to keep the town running smoothly, a lack of attention or an inability to keep up can lead to a multitude of problems. “I always make a plan for the next day before I leave the office, however, I don’t very often follow that plan. Wrenches get thrown into the mix all the time. You can do all the preparation and planning but something always comes up,” Crystal said. Getting what needs to be done by the time it needs to be done is critical, otherwise everything stops and according to Crystal “when production halts, it creates a gap that can be difficult to overcome.” Deadlines are a large part of the job and the ability to prioritize tasks is essential.
Despite the job of a city clerk being demanding, challenging, and requiring many long hours, Crystal Mummert finds lending a helping hand to her fellow residents and solving the town's problems to be well worth it. Her approach to each day reflects a quiet but powerful belief, captured in the quote that signs off her emails: "Act as if what you do makes a difference. It does." For Crystal, it’s not just a saying — it’s the way she serves her community, one helping hand at a time.
The Heart of City Hall: A Tribute to Clerks
Crystal Mummert - Always Offering a Helping Hand
Crystal Mummert has served as the city clerk of her hometown, Antrim Township, for nearly a decade; to her, it’s more than just a job. It’s a way to give back to the community that shaped her. “The small-town feel is real here,” she says with a smile. “Neighbors help neighbors, and it is just an all-around good, wholesome place to raise a family.” Antrim Township’s parks, trails, and family-friendly spaces helped form Crystal’s deep appreciation for community connection and now, through her work as a clerk, she’s helping shape the town’s future. As the township grows, Crystal remains rooted in its values of service, support, and neighborly care.
Before becoming a clerk, she worked as an office manager at a local manufacturing plant and later in HR for a local long term care nursing home. Crystal said that her previous employment set her up well for success as a clerk, however she did admit it was a learning experience. “I remember the very first quarterly billing cycle I did, I had absolutely no idea what I was doing or how to do it.” explained Crystal. She went on to say how her contact walked her through every step and allowed her time to take notes. The patience and support given to Crystal allowed her to feel accomplished when the cycle billed out with no mistakes. “We don't always have the answer at the tip of our fingers; we strive to give great customer service, the reality is that sometimes we don’t know the answers to their questions.” Crystal Mummert said.
Being able to work well with co-workers and other departments has been crucial to the quality of service she is able to provide. Even when faced with a confusing first billing cycle, Crystal didn’t hesitate to reach out for help — and now, she pays it forward every day, patiently guiding residents through their own questions.
Crystal believes that attention to detail and the ability to prioritize are a big part of what is needed to keep the town running smoothly, a lack of attention or an inability to keep up can lead to a multitude of problems. “I always make a plan for the next day before I leave the office, however, I don’t very often follow that plan. Wrenches get thrown into the mix all the time. You can do all the preparation and planning but something always comes up,” Crystal said. Getting what needs to be done by the time it needs to be done is critical, otherwise everything stops and according to Crystal “when production halts, it creates a gap that can be difficult to overcome.” Deadlines are a large part of the job and the ability to prioritize tasks is essential.
Despite the job of a city clerk being demanding, challenging, and requiring many long hours, Crystal Mummert finds lending a helping hand to her fellow residents and solving the town's problems to be well worth it. Her approach to each day reflects a quiet but powerful belief, captured in the quote that signs off her emails: "Act as if what you do makes a difference. It does." For Crystal, it’s not just a saying — it’s the way she serves her community, one helping hand at a time.
Highlights
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The Heart of City Hall: A Tribute to Clerks
Crystal Mummert - Always Offering a Helping Hand
Crystal Mummert has served as the city clerk of her hometown, Antrim Township, for nearly a decade; to her, it’s more than just a job. It’s a way to give back to the community that shaped her. “The small-town feel is real here,” she says with a smile. “Neighbors help neighbors, and it is just an all-around good, wholesome place to raise a family.” Antrim Township’s parks, trails, and family-friendly spaces helped form Crystal’s deep appreciation for community connection and now, through her work as a clerk, she’s helping shape the town’s future. As the township grows, Crystal remains rooted in its values of service, support, and neighborly care.
Before becoming a clerk, she worked as an office manager at a local manufacturing plant and later in HR for a local long term care nursing home. Crystal said that her previous employment set her up well for success as a clerk, however she did admit it was a learning experience. “I remember the very first quarterly billing cycle I did, I had absolutely no idea what I was doing or how to do it.” explained Crystal. She went on to say how her contact walked her through every step and allowed her time to take notes. The patience and support given to Crystal allowed her to feel accomplished when the cycle billed out with no mistakes. “We don't always have the answer at the tip of our fingers; we strive to give great customer service, the reality is that sometimes we don’t know the answers to their questions.” Crystal Mummert said.
Being able to work well with co-workers and other departments has been crucial to the quality of service she is able to provide. Even when faced with a confusing first billing cycle, Crystal didn’t hesitate to reach out for help — and now, she pays it forward every day, patiently guiding residents through their own questions.
Crystal believes that attention to detail and the ability to prioritize are a big part of what is needed to keep the town running smoothly, a lack of attention or an inability to keep up can lead to a multitude of problems. “I always make a plan for the next day before I leave the office, however, I don’t very often follow that plan. Wrenches get thrown into the mix all the time. You can do all the preparation and planning but something always comes up,” Crystal said. Getting what needs to be done by the time it needs to be done is critical, otherwise everything stops and according to Crystal “when production halts, it creates a gap that can be difficult to overcome.” Deadlines are a large part of the job and the ability to prioritize tasks is essential.
Despite the job of a city clerk being demanding, challenging, and requiring many long hours, Crystal Mummert finds lending a helping hand to her fellow residents and solving the town's problems to be well worth it. Her approach to each day reflects a quiet but powerful belief, captured in the quote that signs off her emails: "Act as if what you do makes a difference. It does." For Crystal, it’s not just a saying — it’s the way she serves her community, one helping hand at a time.
The Heart of City Hall: A Tribute to Clerks
Crystal Mummert - Always Offering a Helping Hand
Crystal Mummert has served as the city clerk of her hometown, Antrim Township, for nearly a decade; to her, it’s more than just a job. It’s a way to give back to the community that shaped her. “The small-town feel is real here,” she says with a smile. “Neighbors help neighbors, and it is just an all-around good, wholesome place to raise a family.” Antrim Township’s parks, trails, and family-friendly spaces helped form Crystal’s deep appreciation for community connection and now, through her work as a clerk, she’s helping shape the town’s future. As the township grows, Crystal remains rooted in its values of service, support, and neighborly care.
Before becoming a clerk, she worked as an office manager at a local manufacturing plant and later in HR for a local long term care nursing home. Crystal said that her previous employment set her up well for success as a clerk, however she did admit it was a learning experience. “I remember the very first quarterly billing cycle I did, I had absolutely no idea what I was doing or how to do it.” explained Crystal. She went on to say how her contact walked her through every step and allowed her time to take notes. The patience and support given to Crystal allowed her to feel accomplished when the cycle billed out with no mistakes. “We don't always have the answer at the tip of our fingers; we strive to give great customer service, the reality is that sometimes we don’t know the answers to their questions.” Crystal Mummert said.
Being able to work well with co-workers and other departments has been crucial to the quality of service she is able to provide. Even when faced with a confusing first billing cycle, Crystal didn’t hesitate to reach out for help — and now, she pays it forward every day, patiently guiding residents through their own questions.
Crystal believes that attention to detail and the ability to prioritize are a big part of what is needed to keep the town running smoothly, a lack of attention or an inability to keep up can lead to a multitude of problems. “I always make a plan for the next day before I leave the office, however, I don’t very often follow that plan. Wrenches get thrown into the mix all the time. You can do all the preparation and planning but something always comes up,” Crystal said. Getting what needs to be done by the time it needs to be done is critical, otherwise everything stops and according to Crystal “when production halts, it creates a gap that can be difficult to overcome.” Deadlines are a large part of the job and the ability to prioritize tasks is essential.
Despite the job of a city clerk being demanding, challenging, and requiring many long hours, Crystal Mummert finds lending a helping hand to her fellow residents and solving the town's problems to be well worth it. Her approach to each day reflects a quiet but powerful belief, captured in the quote that signs off her emails: "Act as if what you do makes a difference. It does." For Crystal, it’s not just a saying — it’s the way she serves her community, one helping hand at a time.
Highlights
View external link
Add to your calendar:
The Heart of City Hall: A Tribute to Clerks
Crystal Mummert - Always Offering a Helping Hand
Crystal Mummert has served as the city clerk of her hometown, Antrim Township, for nearly a decade; to her, it’s more than just a job. It’s a way to give back to the community that shaped her. “The small-town feel is real here,” she says with a smile. “Neighbors help neighbors, and it is just an all-around good, wholesome place to raise a family.” Antrim Township’s parks, trails, and family-friendly spaces helped form Crystal’s deep appreciation for community connection and now, through her work as a clerk, she’s helping shape the town’s future. As the township grows, Crystal remains rooted in its values of service, support, and neighborly care.
Before becoming a clerk, she worked as an office manager at a local manufacturing plant and later in HR for a local long term care nursing home. Crystal said that her previous employment set her up well for success as a clerk, however she did admit it was a learning experience. “I remember the very first quarterly billing cycle I did, I had absolutely no idea what I was doing or how to do it.” explained Crystal. She went on to say how her contact walked her through every step and allowed her time to take notes. The patience and support given to Crystal allowed her to feel accomplished when the cycle billed out with no mistakes. “We don't always have the answer at the tip of our fingers; we strive to give great customer service, the reality is that sometimes we don’t know the answers to their questions.” Crystal Mummert said.
Being able to work well with co-workers and other departments has been crucial to the quality of service she is able to provide. Even when faced with a confusing first billing cycle, Crystal didn’t hesitate to reach out for help — and now, she pays it forward every day, patiently guiding residents through their own questions.
Crystal believes that attention to detail and the ability to prioritize are a big part of what is needed to keep the town running smoothly, a lack of attention or an inability to keep up can lead to a multitude of problems. “I always make a plan for the next day before I leave the office, however, I don’t very often follow that plan. Wrenches get thrown into the mix all the time. You can do all the preparation and planning but something always comes up,” Crystal said. Getting what needs to be done by the time it needs to be done is critical, otherwise everything stops and according to Crystal “when production halts, it creates a gap that can be difficult to overcome.” Deadlines are a large part of the job and the ability to prioritize tasks is essential.
Despite the job of a city clerk being demanding, challenging, and requiring many long hours, Crystal Mummert finds lending a helping hand to her fellow residents and solving the town's problems to be well worth it. Her approach to each day reflects a quiet but powerful belief, captured in the quote that signs off her emails: "Act as if what you do makes a difference. It does." For Crystal, it’s not just a saying — it’s the way she serves her community, one helping hand at a time.
The Heart of City Hall: A Tribute to Clerks
Crystal Mummert - Always Offering a Helping Hand
Crystal Mummert has served as the city clerk of her hometown, Antrim Township, for nearly a decade; to her, it’s more than just a job. It’s a way to give back to the community that shaped her. “The small-town feel is real here,” she says with a smile. “Neighbors help neighbors, and it is just an all-around good, wholesome place to raise a family.” Antrim Township’s parks, trails, and family-friendly spaces helped form Crystal’s deep appreciation for community connection and now, through her work as a clerk, she’s helping shape the town’s future. As the township grows, Crystal remains rooted in its values of service, support, and neighborly care.
Before becoming a clerk, she worked as an office manager at a local manufacturing plant and later in HR for a local long term care nursing home. Crystal said that her previous employment set her up well for success as a clerk, however she did admit it was a learning experience. “I remember the very first quarterly billing cycle I did, I had absolutely no idea what I was doing or how to do it.” explained Crystal. She went on to say how her contact walked her through every step and allowed her time to take notes. The patience and support given to Crystal allowed her to feel accomplished when the cycle billed out with no mistakes. “We don't always have the answer at the tip of our fingers; we strive to give great customer service, the reality is that sometimes we don’t know the answers to their questions.” Crystal Mummert said.
Being able to work well with co-workers and other departments has been crucial to the quality of service she is able to provide. Even when faced with a confusing first billing cycle, Crystal didn’t hesitate to reach out for help — and now, she pays it forward every day, patiently guiding residents through their own questions.
Crystal believes that attention to detail and the ability to prioritize are a big part of what is needed to keep the town running smoothly, a lack of attention or an inability to keep up can lead to a multitude of problems. “I always make a plan for the next day before I leave the office, however, I don’t very often follow that plan. Wrenches get thrown into the mix all the time. You can do all the preparation and planning but something always comes up,” Crystal said. Getting what needs to be done by the time it needs to be done is critical, otherwise everything stops and according to Crystal “when production halts, it creates a gap that can be difficult to overcome.” Deadlines are a large part of the job and the ability to prioritize tasks is essential.
Despite the job of a city clerk being demanding, challenging, and requiring many long hours, Crystal Mummert finds lending a helping hand to her fellow residents and solving the town's problems to be well worth it. Her approach to each day reflects a quiet but powerful belief, captured in the quote that signs off her emails: "Act as if what you do makes a difference. It does." For Crystal, it’s not just a saying — it’s the way she serves her community, one helping hand at a time.
Highlights
The Heart of City Hall: A Tribute to Clerks
Crystal Mummert - Always Offering a Helping Hand
Crystal Mummert has served as the city clerk of her hometown, Antrim Township, for nearly a decade; to her, it’s more than just a job. It’s a way to give back to the community that shaped her. “The small-town feel is real here,” she says with a smile. “Neighbors help neighbors, and it is just an all-around good, wholesome place to raise a family.” Antrim Township’s parks, trails, and family-friendly spaces helped form Crystal’s deep appreciation for community connection and now, through her work as a clerk, she’s helping shape the town’s future. As the township grows, Crystal remains rooted in its values of service, support, and neighborly care.
Before becoming a clerk, she worked as an office manager at a local manufacturing plant and later in HR for a local long term care nursing home. Crystal said that her previous employment set her up well for success as a clerk, however she did admit it was a learning experience. “I remember the very first quarterly billing cycle I did, I had absolutely no idea what I was doing or how to do it.” explained Crystal. She went on to say how her contact walked her through every step and allowed her time to take notes. The patience and support given to Crystal allowed her to feel accomplished when the cycle billed out with no mistakes. “We don't always have the answer at the tip of our fingers; we strive to give great customer service, the reality is that sometimes we don’t know the answers to their questions.” Crystal Mummert said.
Being able to work well with co-workers and other departments has been crucial to the quality of service she is able to provide. Even when faced with a confusing first billing cycle, Crystal didn’t hesitate to reach out for help — and now, she pays it forward every day, patiently guiding residents through their own questions.
Crystal believes that attention to detail and the ability to prioritize are a big part of what is needed to keep the town running smoothly, a lack of attention or an inability to keep up can lead to a multitude of problems. “I always make a plan for the next day before I leave the office, however, I don’t very often follow that plan. Wrenches get thrown into the mix all the time. You can do all the preparation and planning but something always comes up,” Crystal said. Getting what needs to be done by the time it needs to be done is critical, otherwise everything stops and according to Crystal “when production halts, it creates a gap that can be difficult to overcome.” Deadlines are a large part of the job and the ability to prioritize tasks is essential.
Despite the job of a city clerk being demanding, challenging, and requiring many long hours, Crystal Mummert finds lending a helping hand to her fellow residents and solving the town's problems to be well worth it. Her approach to each day reflects a quiet but powerful belief, captured in the quote that signs off her emails: "Act as if what you do makes a difference. It does." For Crystal, it’s not just a saying — it’s the way she serves her community, one helping hand at a time.
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