Welcome to the Family

On October 18, 2022 gWorks acquired Softline Data, Inc. to bring a unified customer experience to small local government. 

Softline Data, Inc. is now a part of gWorks and will operate under the gWorks brand. This acquisition marks a significant step for gWorks in its mission to provide the most reliable and easy-to-use software solutions to empower small and medium-sized local governments.

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We are thrilled to welcome Softline Data, its outstanding team, and their clients to the gWorks family. Both companies are committed to empowering clients through simple and intuitive software backed by outstanding client support. This is a great partnership that will create a company well-positioned to serve our mutual customers. Together, we are already serving 2,100 local governments across 46 states. 

At gWorks, our vision is empowering public leaders to build smarter, more sustainable governments and stronger, more resilient communities with simple technology. Hundreds of small local governments have trusted Softline’s simple and intuitive platform to complete their utility billing. Combined with gWorks’ robust products and cloud-based solutions, we will be able to deliver a unified experience across front office, back office, and operations.

FAQ

Where do I order Bill Forms?

Please email your orders to Carleen directly at ctonsager@gworks.com or call 800-657-0880. We are working on an updated online ordering process that should be available soon!

Where do I mail checks?

The new business address for all payments and inquiries is: gWorks 3905 S. 148th St., Suite 200 Omaha, NE 68144

Can I expect the same quality of support?​

We want to assure you that the support you will receive will continue to be the best in class. You will continue to work with the same people you have in the past and be able to reach them on the same 800 number or through their emails for the time being. In the near future, we’ll be implementing a ticketing system to ensure responsiveness, provide greater transparency, and self-service options.

What other changes should I expect?

We don’t expect any immediate impact for current customers. gWorks does offer additional resources and products to guide you into new technology, make your organization more integrated, and to make your work easier, more efficient, and less time-consuming. We look forward to discussing those in more depth with you very soon.   

Do I need a new contract?

Yes, we will be asking each new client to sign gWorks’ Master Service Agreement and Terms of Service, just like you do for Microsoft or Apple, Google, or Hulu. This will not affect your current pricing. If you have any questions, please reach out to Doug via email at ddavis@gworks.com or call 800-657-0880.

Tell me more about gWorks

We design, develop, and deliver software, professional services, and support to small local governments.  gWorks’ intuitive suite enables public leaders to know, act, and benefit with confidence.

Check out more about gWorks

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Hear What gWorks Clients Say