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At gWorks, we’re taking a moment to recognize the quiet power of exceptional service.
National Customer Service Week (October 6–10, 2025) is a time to celebrate the individuals who stand behind the calls, the tickets, the long days, and most importantly, our clients. This year, we’re highlighting a few members of our support team who embody what it means to serve with empathy, patience, and purpose.
First up: Janette Grice, a Technical Services Representative supporting BBI clients in Mississippi. With over two decades of experience in government software and a calm, thoughtful approach to problem-solving, Janette is one of those people who brings steady hands to fast-moving situations. She's seen it all, and does it with quiet confidence that puts clients at ease. Whether she’s helping a small-town clerk prep for year-end or troubleshooting a system glitch, Janette leads with listening, kindness, and care.
Showing Up When It Matters
Janette recalls a time when a client reached out under pressure, facing a fast-approaching deadline. “They were really stressed,” she says. “But I was able to quickly resolve the issue, ease their worries, and help restore their confidence; not just in the software, but in us.”
Moments like that are why she shows up every day.
Service That Starts With Listening
When asked how she’d describe the gWorks and BBI approach to support, Janette is quick to focus on values, not process.
“It’s not just about fixing problems,” she says. “It’s about building trust and showing our clients that we’re here to help, every step of the way.”
She emphasizes that listening, truly listening, is where great support begins. It’s how she turns everyday interactions into lasting relationships.
What Most People Don’t See
There’s more to supporting local governments than meets the eye.
“A lot of people don’t realize just how much behind-the-scenes teamwork it takes,” Janette explains. “You have to balance technology with real-world needs. Every fix affects real people in a real community.”
It’s that mindset that makes Janette’s support so impactful.
From Stressed to Supported
Not every issue comes wrapped in a ticket. Sometimes, clients wait until a problem builds up.
Janette remembers one client who finally called after several small issues snowballed into a bigger one. “I was able to fix the immediate concern, explain what happened, and set them up with steps to prevent it moving forward. They felt relieved and confident again.”
What did she learn from it?
“Don’t wait to raise your hand—and when someone does, meet them with clarity and care.”
Making Someone’s Day
Janette’s favorite part of the job? Helping small-town teams feel more confident in their daily work.
“I really enjoy sharing what I’ve learned. When I can show a client a new way to do something that makes their job easier, that’s a good day for both of us.”
The Power of Curiosity
While many might rush to resolve a support request, Janette takes a different approach: curiosity first.
“I try to understand the bigger picture—how systems work together, what long-term improvements we can make,” she says. “That mindset has helped me grow, and it helps clients feel more supported in the long run.”
It’s a perfect reflection of gWorks’ Grow Forward value.
A Message to Every Client
If Janette could send a note to every local government team we serve, it would be simple and reassuring:
“You’re not the first, and you won’t be the last, so don’t worry, we’ve got your back.”
✨ Fun Fact
Some of Janette’s best tips for clients started as personal stumbles.
“Every mistake teaches you something,” she laughs. “So I like to think every problem has a silver lining.”
Stay tuned for more…
We’ll be sharing more Powered by People spotlights all week long, honoring the team members who show up every day to help our clients serve their communities with confidence.
At gWorks, we’re taking a moment to recognize the quiet power of exceptional service.
National Customer Service Week (October 6–10, 2025) is a time to celebrate the individuals who stand behind the calls, the tickets, the long days, and most importantly, our clients. This year, we’re highlighting a few members of our support team who embody what it means to serve with empathy, patience, and purpose.
First up: Janette Grice, a Technical Services Representative supporting BBI clients in Mississippi. With over two decades of experience in government software and a calm, thoughtful approach to problem-solving, Janette is one of those people who brings steady hands to fast-moving situations. She's seen it all, and does it with quiet confidence that puts clients at ease. Whether she’s helping a small-town clerk prep for year-end or troubleshooting a system glitch, Janette leads with listening, kindness, and care.
Showing Up When It Matters
Janette recalls a time when a client reached out under pressure, facing a fast-approaching deadline. “They were really stressed,” she says. “But I was able to quickly resolve the issue, ease their worries, and help restore their confidence; not just in the software, but in us.”
Moments like that are why she shows up every day.
Service That Starts With Listening
When asked how she’d describe the gWorks and BBI approach to support, Janette is quick to focus on values, not process.
“It’s not just about fixing problems,” she says. “It’s about building trust and showing our clients that we’re here to help, every step of the way.”
She emphasizes that listening, truly listening, is where great support begins. It’s how she turns everyday interactions into lasting relationships.
What Most People Don’t See
There’s more to supporting local governments than meets the eye.
“A lot of people don’t realize just how much behind-the-scenes teamwork it takes,” Janette explains. “You have to balance technology with real-world needs. Every fix affects real people in a real community.”
It’s that mindset that makes Janette’s support so impactful.
From Stressed to Supported
Not every issue comes wrapped in a ticket. Sometimes, clients wait until a problem builds up.
Janette remembers one client who finally called after several small issues snowballed into a bigger one. “I was able to fix the immediate concern, explain what happened, and set them up with steps to prevent it moving forward. They felt relieved and confident again.”
What did she learn from it?
“Don’t wait to raise your hand—and when someone does, meet them with clarity and care.”
Making Someone’s Day
Janette’s favorite part of the job? Helping small-town teams feel more confident in their daily work.
“I really enjoy sharing what I’ve learned. When I can show a client a new way to do something that makes their job easier, that’s a good day for both of us.”
The Power of Curiosity
While many might rush to resolve a support request, Janette takes a different approach: curiosity first.
“I try to understand the bigger picture—how systems work together, what long-term improvements we can make,” she says. “That mindset has helped me grow, and it helps clients feel more supported in the long run.”
It’s a perfect reflection of gWorks’ Grow Forward value.
A Message to Every Client
If Janette could send a note to every local government team we serve, it would be simple and reassuring:
“You’re not the first, and you won’t be the last, so don’t worry, we’ve got your back.”
✨ Fun Fact
Some of Janette’s best tips for clients started as personal stumbles.
“Every mistake teaches you something,” she laughs. “So I like to think every problem has a silver lining.”
Stay tuned for more…
We’ll be sharing more Powered by People spotlights all week long, honoring the team members who show up every day to help our clients serve their communities with confidence.
Highlights
View external link
Add to your calendar:
At gWorks, we’re taking a moment to recognize the quiet power of exceptional service.
National Customer Service Week (October 6–10, 2025) is a time to celebrate the individuals who stand behind the calls, the tickets, the long days, and most importantly, our clients. This year, we’re highlighting a few members of our support team who embody what it means to serve with empathy, patience, and purpose.
First up: Janette Grice, a Technical Services Representative supporting BBI clients in Mississippi. With over two decades of experience in government software and a calm, thoughtful approach to problem-solving, Janette is one of those people who brings steady hands to fast-moving situations. She's seen it all, and does it with quiet confidence that puts clients at ease. Whether she’s helping a small-town clerk prep for year-end or troubleshooting a system glitch, Janette leads with listening, kindness, and care.
Showing Up When It Matters
Janette recalls a time when a client reached out under pressure, facing a fast-approaching deadline. “They were really stressed,” she says. “But I was able to quickly resolve the issue, ease their worries, and help restore their confidence; not just in the software, but in us.”
Moments like that are why she shows up every day.
Service That Starts With Listening
When asked how she’d describe the gWorks and BBI approach to support, Janette is quick to focus on values, not process.
“It’s not just about fixing problems,” she says. “It’s about building trust and showing our clients that we’re here to help, every step of the way.”
She emphasizes that listening, truly listening, is where great support begins. It’s how she turns everyday interactions into lasting relationships.
What Most People Don’t See
There’s more to supporting local governments than meets the eye.
“A lot of people don’t realize just how much behind-the-scenes teamwork it takes,” Janette explains. “You have to balance technology with real-world needs. Every fix affects real people in a real community.”
It’s that mindset that makes Janette’s support so impactful.
From Stressed to Supported
Not every issue comes wrapped in a ticket. Sometimes, clients wait until a problem builds up.
Janette remembers one client who finally called after several small issues snowballed into a bigger one. “I was able to fix the immediate concern, explain what happened, and set them up with steps to prevent it moving forward. They felt relieved and confident again.”
What did she learn from it?
“Don’t wait to raise your hand—and when someone does, meet them with clarity and care.”
Making Someone’s Day
Janette’s favorite part of the job? Helping small-town teams feel more confident in their daily work.
“I really enjoy sharing what I’ve learned. When I can show a client a new way to do something that makes their job easier, that’s a good day for both of us.”
The Power of Curiosity
While many might rush to resolve a support request, Janette takes a different approach: curiosity first.
“I try to understand the bigger picture—how systems work together, what long-term improvements we can make,” she says. “That mindset has helped me grow, and it helps clients feel more supported in the long run.”
It’s a perfect reflection of gWorks’ Grow Forward value.
A Message to Every Client
If Janette could send a note to every local government team we serve, it would be simple and reassuring:
“You’re not the first, and you won’t be the last, so don’t worry, we’ve got your back.”
✨ Fun Fact
Some of Janette’s best tips for clients started as personal stumbles.
“Every mistake teaches you something,” she laughs. “So I like to think every problem has a silver lining.”
Stay tuned for more…
We’ll be sharing more Powered by People spotlights all week long, honoring the team members who show up every day to help our clients serve their communities with confidence.
At gWorks, we’re taking a moment to recognize the quiet power of exceptional service.
National Customer Service Week (October 6–10, 2025) is a time to celebrate the individuals who stand behind the calls, the tickets, the long days, and most importantly, our clients. This year, we’re highlighting a few members of our support team who embody what it means to serve with empathy, patience, and purpose.
First up: Janette Grice, a Technical Services Representative supporting BBI clients in Mississippi. With over two decades of experience in government software and a calm, thoughtful approach to problem-solving, Janette is one of those people who brings steady hands to fast-moving situations. She's seen it all, and does it with quiet confidence that puts clients at ease. Whether she’s helping a small-town clerk prep for year-end or troubleshooting a system glitch, Janette leads with listening, kindness, and care.
Showing Up When It Matters
Janette recalls a time when a client reached out under pressure, facing a fast-approaching deadline. “They were really stressed,” she says. “But I was able to quickly resolve the issue, ease their worries, and help restore their confidence; not just in the software, but in us.”
Moments like that are why she shows up every day.
Service That Starts With Listening
When asked how she’d describe the gWorks and BBI approach to support, Janette is quick to focus on values, not process.
“It’s not just about fixing problems,” she says. “It’s about building trust and showing our clients that we’re here to help, every step of the way.”
She emphasizes that listening, truly listening, is where great support begins. It’s how she turns everyday interactions into lasting relationships.
What Most People Don’t See
There’s more to supporting local governments than meets the eye.
“A lot of people don’t realize just how much behind-the-scenes teamwork it takes,” Janette explains. “You have to balance technology with real-world needs. Every fix affects real people in a real community.”
It’s that mindset that makes Janette’s support so impactful.
From Stressed to Supported
Not every issue comes wrapped in a ticket. Sometimes, clients wait until a problem builds up.
Janette remembers one client who finally called after several small issues snowballed into a bigger one. “I was able to fix the immediate concern, explain what happened, and set them up with steps to prevent it moving forward. They felt relieved and confident again.”
What did she learn from it?
“Don’t wait to raise your hand—and when someone does, meet them with clarity and care.”
Making Someone’s Day
Janette’s favorite part of the job? Helping small-town teams feel more confident in their daily work.
“I really enjoy sharing what I’ve learned. When I can show a client a new way to do something that makes their job easier, that’s a good day for both of us.”
The Power of Curiosity
While many might rush to resolve a support request, Janette takes a different approach: curiosity first.
“I try to understand the bigger picture—how systems work together, what long-term improvements we can make,” she says. “That mindset has helped me grow, and it helps clients feel more supported in the long run.”
It’s a perfect reflection of gWorks’ Grow Forward value.
A Message to Every Client
If Janette could send a note to every local government team we serve, it would be simple and reassuring:
“You’re not the first, and you won’t be the last, so don’t worry, we’ve got your back.”
✨ Fun Fact
Some of Janette’s best tips for clients started as personal stumbles.
“Every mistake teaches you something,” she laughs. “So I like to think every problem has a silver lining.”
Stay tuned for more…
We’ll be sharing more Powered by People spotlights all week long, honoring the team members who show up every day to help our clients serve their communities with confidence.
Highlights
View external link
Add to your calendar:
At gWorks, we’re taking a moment to recognize the quiet power of exceptional service.
National Customer Service Week (October 6–10, 2025) is a time to celebrate the individuals who stand behind the calls, the tickets, the long days, and most importantly, our clients. This year, we’re highlighting a few members of our support team who embody what it means to serve with empathy, patience, and purpose.
First up: Janette Grice, a Technical Services Representative supporting BBI clients in Mississippi. With over two decades of experience in government software and a calm, thoughtful approach to problem-solving, Janette is one of those people who brings steady hands to fast-moving situations. She's seen it all, and does it with quiet confidence that puts clients at ease. Whether she’s helping a small-town clerk prep for year-end or troubleshooting a system glitch, Janette leads with listening, kindness, and care.
Showing Up When It Matters
Janette recalls a time when a client reached out under pressure, facing a fast-approaching deadline. “They were really stressed,” she says. “But I was able to quickly resolve the issue, ease their worries, and help restore their confidence; not just in the software, but in us.”
Moments like that are why she shows up every day.
Service That Starts With Listening
When asked how she’d describe the gWorks and BBI approach to support, Janette is quick to focus on values, not process.
“It’s not just about fixing problems,” she says. “It’s about building trust and showing our clients that we’re here to help, every step of the way.”
She emphasizes that listening, truly listening, is where great support begins. It’s how she turns everyday interactions into lasting relationships.
What Most People Don’t See
There’s more to supporting local governments than meets the eye.
“A lot of people don’t realize just how much behind-the-scenes teamwork it takes,” Janette explains. “You have to balance technology with real-world needs. Every fix affects real people in a real community.”
It’s that mindset that makes Janette’s support so impactful.
From Stressed to Supported
Not every issue comes wrapped in a ticket. Sometimes, clients wait until a problem builds up.
Janette remembers one client who finally called after several small issues snowballed into a bigger one. “I was able to fix the immediate concern, explain what happened, and set them up with steps to prevent it moving forward. They felt relieved and confident again.”
What did she learn from it?
“Don’t wait to raise your hand—and when someone does, meet them with clarity and care.”
Making Someone’s Day
Janette’s favorite part of the job? Helping small-town teams feel more confident in their daily work.
“I really enjoy sharing what I’ve learned. When I can show a client a new way to do something that makes their job easier, that’s a good day for both of us.”
The Power of Curiosity
While many might rush to resolve a support request, Janette takes a different approach: curiosity first.
“I try to understand the bigger picture—how systems work together, what long-term improvements we can make,” she says. “That mindset has helped me grow, and it helps clients feel more supported in the long run.”
It’s a perfect reflection of gWorks’ Grow Forward value.
A Message to Every Client
If Janette could send a note to every local government team we serve, it would be simple and reassuring:
“You’re not the first, and you won’t be the last, so don’t worry, we’ve got your back.”
✨ Fun Fact
Some of Janette’s best tips for clients started as personal stumbles.
“Every mistake teaches you something,” she laughs. “So I like to think every problem has a silver lining.”
Stay tuned for more…
We’ll be sharing more Powered by People spotlights all week long, honoring the team members who show up every day to help our clients serve their communities with confidence.
At gWorks, we’re taking a moment to recognize the quiet power of exceptional service.
National Customer Service Week (October 6–10, 2025) is a time to celebrate the individuals who stand behind the calls, the tickets, the long days, and most importantly, our clients. This year, we’re highlighting a few members of our support team who embody what it means to serve with empathy, patience, and purpose.
First up: Janette Grice, a Technical Services Representative supporting BBI clients in Mississippi. With over two decades of experience in government software and a calm, thoughtful approach to problem-solving, Janette is one of those people who brings steady hands to fast-moving situations. She's seen it all, and does it with quiet confidence that puts clients at ease. Whether she’s helping a small-town clerk prep for year-end or troubleshooting a system glitch, Janette leads with listening, kindness, and care.
Showing Up When It Matters
Janette recalls a time when a client reached out under pressure, facing a fast-approaching deadline. “They were really stressed,” she says. “But I was able to quickly resolve the issue, ease their worries, and help restore their confidence; not just in the software, but in us.”
Moments like that are why she shows up every day.
Service That Starts With Listening
When asked how she’d describe the gWorks and BBI approach to support, Janette is quick to focus on values, not process.
“It’s not just about fixing problems,” she says. “It’s about building trust and showing our clients that we’re here to help, every step of the way.”
She emphasizes that listening, truly listening, is where great support begins. It’s how she turns everyday interactions into lasting relationships.
What Most People Don’t See
There’s more to supporting local governments than meets the eye.
“A lot of people don’t realize just how much behind-the-scenes teamwork it takes,” Janette explains. “You have to balance technology with real-world needs. Every fix affects real people in a real community.”
It’s that mindset that makes Janette’s support so impactful.
From Stressed to Supported
Not every issue comes wrapped in a ticket. Sometimes, clients wait until a problem builds up.
Janette remembers one client who finally called after several small issues snowballed into a bigger one. “I was able to fix the immediate concern, explain what happened, and set them up with steps to prevent it moving forward. They felt relieved and confident again.”
What did she learn from it?
“Don’t wait to raise your hand—and when someone does, meet them with clarity and care.”
Making Someone’s Day
Janette’s favorite part of the job? Helping small-town teams feel more confident in their daily work.
“I really enjoy sharing what I’ve learned. When I can show a client a new way to do something that makes their job easier, that’s a good day for both of us.”
The Power of Curiosity
While many might rush to resolve a support request, Janette takes a different approach: curiosity first.
“I try to understand the bigger picture—how systems work together, what long-term improvements we can make,” she says. “That mindset has helped me grow, and it helps clients feel more supported in the long run.”
It’s a perfect reflection of gWorks’ Grow Forward value.
A Message to Every Client
If Janette could send a note to every local government team we serve, it would be simple and reassuring:
“You’re not the first, and you won’t be the last, so don’t worry, we’ve got your back.”
✨ Fun Fact
Some of Janette’s best tips for clients started as personal stumbles.
“Every mistake teaches you something,” she laughs. “So I like to think every problem has a silver lining.”
Stay tuned for more…
We’ll be sharing more Powered by People spotlights all week long, honoring the team members who show up every day to help our clients serve their communities with confidence.
Highlights
At gWorks, we’re taking a moment to recognize the quiet power of exceptional service.
National Customer Service Week (October 6–10, 2025) is a time to celebrate the individuals who stand behind the calls, the tickets, the long days, and most importantly, our clients. This year, we’re highlighting a few members of our support team who embody what it means to serve with empathy, patience, and purpose.
First up: Janette Grice, a Technical Services Representative supporting BBI clients in Mississippi. With over two decades of experience in government software and a calm, thoughtful approach to problem-solving, Janette is one of those people who brings steady hands to fast-moving situations. She's seen it all, and does it with quiet confidence that puts clients at ease. Whether she’s helping a small-town clerk prep for year-end or troubleshooting a system glitch, Janette leads with listening, kindness, and care.
Showing Up When It Matters
Janette recalls a time when a client reached out under pressure, facing a fast-approaching deadline. “They were really stressed,” she says. “But I was able to quickly resolve the issue, ease their worries, and help restore their confidence; not just in the software, but in us.”
Moments like that are why she shows up every day.
Service That Starts With Listening
When asked how she’d describe the gWorks and BBI approach to support, Janette is quick to focus on values, not process.
“It’s not just about fixing problems,” she says. “It’s about building trust and showing our clients that we’re here to help, every step of the way.”
She emphasizes that listening, truly listening, is where great support begins. It’s how she turns everyday interactions into lasting relationships.
What Most People Don’t See
There’s more to supporting local governments than meets the eye.
“A lot of people don’t realize just how much behind-the-scenes teamwork it takes,” Janette explains. “You have to balance technology with real-world needs. Every fix affects real people in a real community.”
It’s that mindset that makes Janette’s support so impactful.
From Stressed to Supported
Not every issue comes wrapped in a ticket. Sometimes, clients wait until a problem builds up.
Janette remembers one client who finally called after several small issues snowballed into a bigger one. “I was able to fix the immediate concern, explain what happened, and set them up with steps to prevent it moving forward. They felt relieved and confident again.”
What did she learn from it?
“Don’t wait to raise your hand—and when someone does, meet them with clarity and care.”
Making Someone’s Day
Janette’s favorite part of the job? Helping small-town teams feel more confident in their daily work.
“I really enjoy sharing what I’ve learned. When I can show a client a new way to do something that makes their job easier, that’s a good day for both of us.”
The Power of Curiosity
While many might rush to resolve a support request, Janette takes a different approach: curiosity first.
“I try to understand the bigger picture—how systems work together, what long-term improvements we can make,” she says. “That mindset has helped me grow, and it helps clients feel more supported in the long run.”
It’s a perfect reflection of gWorks’ Grow Forward value.
A Message to Every Client
If Janette could send a note to every local government team we serve, it would be simple and reassuring:
“You’re not the first, and you won’t be the last, so don’t worry, we’ve got your back.”
✨ Fun Fact
Some of Janette’s best tips for clients started as personal stumbles.
“Every mistake teaches you something,” she laughs. “So I like to think every problem has a silver lining.”
Stay tuned for more…
We’ll be sharing more Powered by People spotlights all week long, honoring the team members who show up every day to help our clients serve their communities with confidence.
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