As we wrap up National Customer Service Week at gWorks, we’re closing our Powered by People series with a spotlight on someone who embodies the quiet strength and deep integrity that defines great customer service.

Tammy Fuchs is a Project Manager for our Freedom clients, and for her, this work goes far beyond solving problems. It’s about empowering people, upholding trust, and building meaningful relationships that often feel more like friendships.

Proud Moments That Stick

For Tammy, pride in her work isn’t tied to one standout moment. It’s in the consistent impact of helping clients feel confident and capable.

“I feel proud every time a client says, ‘Thank you so much, you explained that in a way I understand. I feel like I know what I should be doing now.’ That’s when I know I’ve made a difference.”

Empowerment is the goal, and it’s something Tammy works toward on every call.

Fix It, Then Make It Stick

When asked how she approaches service, Tammy keeps it straightforward and proactive:

“I contact the client as soon as possible, diagnose and correct the problem, and then go over how to ensure it doesn’t happen again.”

It’s a process rooted in responsiveness, but also in long-term trust-building. Clients walk away not only with a solution, but with a deeper understanding they can carry forward.

Working with Integrity—Because It Matters

Tammy brings a strong sense of ethics and purpose to her role, because she understands what’s at stake in local government work.

“Supporting local governments requires integrity. We’re helping people do their jobs in a way that serves the public, and it has to be done legally, transparently, and responsibly. After all, it’s the taxpayers’ money.”

That awareness guides Tammy as she shows up for every conversation, configuration, and client request with care, and accountability.

From Client to Community

Tammy’s favorite part of the job? The people and the way those relationships evolve over time.

“I love working with different municipalities, especially the small ones. You get to know the people. You become friends with them. They become part of your life.”

These aren’t just work calls. They’re check-ins with familiar voices, shared laughs, and moments of real connection.

Small Habits, Big Trust

When Tammy notices a client struggling, she doesn’t wait for a ticket.

“I call them. I ask what’s going on. And I just listen.”

The simple habit of reaching out directly and making space for the client’s experience goes a long way in showing them they’re supported, seen, and not alone in figuring things out.

Growing with Curiosity

Tammy’s drive to support clients is matched by her desire to keep learning.

“I never want to stop growing. I want to learn as much as I can so I can keep moving forward in my career, and better serve our clients.”

That growth-forward mindset keeps her sharp, adaptable, and ready to help clients navigate change with confidence.

A Message to Every Client

If Tammy could send one reminder to every local government team gWorks supports, it would be this:

“Be ethical. You are entrusted with great responsibility—and with the taxpayers’ money.”

It’s a message of accountability, but also of deep respect for the work local governments do every day.

Stay tuned for more...

Though National Customer Service Week is coming to a close, our appreciation for the people behind our software is ongoing. This series has shown that at the heart of every solution is someone who listens, cares, and shows up when it matters most.