Track the work.
Not the paperwork.

Work orders, asset management, GIS, fleet, inspections, citizen requests, and the 811 compliance you can't afford to miss. Built for the field, not just the desk. One source of truth across roads, water, sewer, and parks.

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See all 15 modules
gworks.com / dispatch
Active Dispatch · Oak County
12 crews in field
12
In Progress
38
Completed Today
100%
GPS Tracked
2.4h
Avg Cycle Time
Request / Location
Status
Crew
ETA
🚜
Pothole repair — Main St & 5th
WO-4521 · Public Works
In Progress
Crew 2
3m
🔧
Water main valve inspection — Oak Ave
WO-4519 · Utilities
Completed
Crew 4
✓
🚚
Debris removal — Riverside Park
WO-4518 · Public Works
In Progress
Crew 1
8m
📋
Site inspection — 220 Industrial Blvd
WO-4517 · Building Dept
Pending
—
—
🔍
Street code violation — Elm & 12th
WO-4516 · Code Enforcement
New
—
—
Active
12
Completed
38
Queued
5
15
Modules for all operations
100%
Mobile Friendly
From
villages to counties of 1M+
311 Citizen Requests
811 ULOCO
Asset Management
Backflow
Code Enforcement
Fleet
FOG
GIS
Inspections
Inventory
Job Costing
Permits
Projects
WebGIS
Work Orders

Built where the work happens

Most asset management software was built for desk staff with clean data and ideal workflows. gWorks Operations was built for the truck, the field, and the 11 PM phone screen. Field-first by design, GIS-native from the start, modular enough to let your team begin where they need to begin.

Field-first, online or offline

Crews work from the device they already carry. Updates sync when connectivity returns. No more end-of-day data entry. No more sticky notes lost between the truck and the office.

GIS-native, not bolted on

Cloud GIS lives at the center of the platform, not as a viewer of desktop software. Esri Desktop users get a real cloud path forward without losing the spatial work they've already done.

Job costs, tracked from day one

Labor, equipment, and material costs get attached to every work order as it closes. You'll know what a job actually cost without pulling numbers from three different places.

A platform designed for your specific needs.

Start with the work you most need to get out of paper or spreadsheets. Grow into the rest at your own pace.

All operations
15 modules

311 Citizen Requests

Capture, route, and resolve citizen-reported issues.

Permits

Building permits from application to certificate of occupancy.

811 ULOCO

One-call utility locate requests, routed to the right crew.

Inspections

Schedule, conduct, and close inspections in the field.

Work Orders

Create, dispatch, and close field work. Every job tracked start to finish.

Code Enforcement

Track violations and resolve them with a clean paper trail.

Asset Management

Track every pipe, hydrant, sign, and street segment.

GIS

Every asset on a live map. Toggle layers, click any point, full record instantly.

Job Costing

Tie labor and materials back to projects and grants.

WebGIS

Public-facing maps for citizens, council, and field staff.

Inventory

Parts, supplies, equipment. Know what is on the shelf.

FOG

Fats, oils, and grease compliance for food service accounts.

Projects

Capital projects, FEMA reimbursements, multi-year tracking.

Backflow

Backflow prevention testing and compliance tracking.

Fleet

Vehicle and equipment maintenance, fuel, and lifecycle.

How the modules connect

From request to repaired.

One pothole. One citizen call. Five products working together from the report to the closed work order, without a single sticky note lost between them.

1
311 Citizen Requests

Resident reports a pothole

A citizen submits the request through the portal or on the phone. Photo, GPS location, and contact info captured in seconds.

2
Work Orders

Request becomes a dispatched job

The request generates a work order, routes to the right crew, and shows up on the field tech's mobile device. No paper handoff.

3
GIS + Asset Management

Location plotted, asset identified

The pothole's coordinates pin to the street segment on the map. The asset record shows the road's maintenance history at a glance.

4
Inventory + Job Costing

Parts pulled, costs captured

Asphalt and labor logged to the work order. Inventory updates automatically. Costs roll up against the street, the department, and the right fund.

5
Asset Management

Maintenance history updated

The repair becomes part of the road's permanent record. The next time the council asks about pavement spending, the data is already there.

Solutions by role

Two desks. One system.

Each role in city management has a different job, but the data flows between them without an export or phone call

Public Works Director

Oversees field operations, crew productivity, and asset maintenance across the city. Needs real-time visibility into what's being done, where, and by whom, without manually chasing down crews or paperwork.

  • Work Orders: dispatch, GPS tracking, photo closure
  • Fleet Management: vehicle utilization, maintenance schedules
  • GIS & Mapping: spatial intelligence across service areas
  • Asset Management: condition tracking, maintenance history
See PW Director setup

City Clerk

Manages permits, inspections, code enforcement, and the compliance records that keep the city legally protected. The connection point between residents, departments, and municipal code.

  • Permits: intake, workflows, document management
  • Inspections: field checks, photo evidence, compliance
  • Code Enforcement: violations, warnings, corrective actions
  • 311 Citizen Requests: multi-channel intake and tracking
See City Clerk setup
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