Operations

Your infrastructure, on a live map.

See work orders, assets, 311 requests, and permits on a single map that updates in real time as field crews complete work, inspectors log results, and residents submit requests.

Used by
Public Works Director
1
map to all modules
100%
Live field updates
Full
Esri-compatible layers
gworks.com / products / gis-mapping
Live asset map — 1,847 features
Cedar Falls, IL
H
HYD-0441
!
WO-2847
!
PIP-0093
A
BRG-0012
311
#311-0419
Map layers
Assets
Work Orders
311 Requests
Permits
Parcels

What it does.

Four things GIS handles to improve your workflows.

01

Assets, work orders, and requests on one map

Every asset, open work order, 311 request, permit, and inspection record appears on the same map that can be filtered by type, status, department, or date range.

02

Live updates as field work happens

When a crew closes a work order, it updates on the map. When a resident submits a 311 request, it appears. The map reflects what's actually happening vs. what was planned last week.

03

Configurable layers for your infrastructure

Layer your infrastructure (water mains, sewer lines, roads, parcel boundaries, floodplains) alongside operational data. Each layer can be toggled on and off so staff sees only what's relevant to their work.

04

Field access from any mobile device

Field staff can open the map on their phone, find the right asset or infrastructure element, and access its full record without calling the office. Address and location search built in.

How it helps.

What communities gain when the manual work goes away.

Field calls
-50%
Fewer calls between field and office to locate infrastructure
When crews can find the right valve, hydrant, or infrastructure element from their phone, they stop calling the office to ask where things are.
Cluster visibility
Instant
See where problems are concentrating before they escalate
When five 311 requests come from the same block in three weeks, the map shows it immediately. Supervisors can prioritize proactively instead of reacting to complaints.
Council presentations
Ready
Map-based reports for council and public meetings
Infrastructure condition, project locations, service request hotspots can be exported as map views for council presentations without building anything in a separate GIS tool.

Often used alongside.

These modules come up most frequently when GIS is part of a team's setup. Which combination makes sense for your community depends on your priorities.

The specifics of how modules work together depend on your team's setup. Your gWorks contact will walk through the right starting point on a call.

Common questions.

If something isn't covered here, the fastest answer is a quick conversation with our team.

We answer the phone.
Call us →
How does pricing work?
Call Us Now
1-888-608-7666 · We answer
Request a Call