Operations

Stop losing work in the cracks.

Plan, dispatch, and close field work in one place. Every step is tracked, and every crew member is accountable from the first request to the final record.

Used by
Public Works Director
City Clerk
100%
of jobs tracked
-40%
dispatch time
0
clipboards needed
gworks.com / products / work-orders
Live dashboard — 4 active jobs
Oak County Public Works
77
Total
2
Emergency
11
Unassigned
+ New Order
IDDescriptionCrewStatus
#WO-2847Downed line — Oak StAssigning…EMERGENCY
#WO-2846Water main — Elm StCrew BIN PROGRESS
#WO-2845Pothole — Main StCrew AASSIGNED
#WO-2844Storm drain — River RdCrew CCOMPLETE
#WO-2843Sign replacement — 5th AveUNASSIGNED

What it does.

Four things Work Orders handles to improve your workflows.

01

Structured intake from any source

Create orders from 311 requests, phone calls, or direct entry. Every order gets a number, a timestamp, and a status from the moment it exists.

02

Assignment and crew dispatch

Assign to a supervisor, a crew, or both. Field staff can see their jobs on mobile before they leave the yard without printed sheets or radio calls.

03

Status changes tracked at every step

New → Assigned → In Progress → Complete. Notes, photos, date and time are all recorded against the order, not in someone's notebook.

04

Live reporting, no assembly required

See what's open, what's overdue, and what was completed this week without exporting to a spreadsheet or chasing updates by phone.

How it helps.

What communities gain when the manual work goes away.

Lost jobs
0
Work orders lost or forgotten
Nothing falls through the cracks. The truck has what it needs before it leaves the yard. The office knows what's done without a phone call.
Dispatch time
−40%
Less time on dispatch and follow-up
Supervisors manage work, not status calls. Crews spend time on the job, not explaining what they finished two days ago.
Documentaion
100%
Of jobs documented automatically
When the council asks what was done on River Road last October, the answer is three clicks away, not buried in a box of paperwork.

Often used alongside.

These modules come up most frequently when Work Orders is part of a team's setup. Which combination makes sense for your community depends on your priorities.

The specifics of how modules work together depend on your team's setup. Your gWorks contact will walk through the right starting point on a call.

Common questions.

If something isn't covered here, the fastest answer is a quick conversation with our team.

We answer the phone.
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How does pricing work?
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