The Challenge:

Before implementing gWorks, Belle Fourche faced several challenges due to their outdated and siloed systems. The municipality relied on manual data entry and disjointed software applications, which led to inefficiencies, errors, and wasted time. The lack of integration between departments and processes resulted in redundant tasks and difficulty in accessing accurate and up-to-date information.

The lack of integration and transparency hindered efficient communication and collaboration among departments. This siloed approach prevented the easy sharing of information, resulting in slower decision-making processes. Overall, Belle Fourche needed a solution that could integrate their disparate systems, streamline processes, and enhance efficiency to overcome these challenges and improve overall municipal operations.

The gWorks Solution:

gWorks provided Belle Fourche with a fully-integrated software solution that streamlined several municipal processes and eliminated the need for disjointed, siloed systems. The integration of accounting, payroll, utility billing, online payments, citizen engagement, operations, and mapping produced a unified platform that simplified operations, reducing redundancies and errors in data. The advanced capabilities of gWorks' solution automated tasks that were formerly done manually, improving efficiency and producing significant time savings for staff.

We’ve seen a 100% impact from gWorks in our office. in our office. If you make an update in one program, it updates everything else in the system. It’s just one click and everything's updated, backed up and balanced. – Jason LaFayette, Finance Officer

Benefits Realized:

Streamlining Water Billing: gWorks' efficient solution considerably expedited Belle Fourche's water billing process. The software eliminated redundant data entry and automated calculations, saving valuable staff time. What previously took two full days to complete now only takes half a day, allowing staff to focus on other critical tasks.

Accelerating Payroll: Belle Fourche's payroll used to consume three full days but was significantly streamlined with gWorks' solution. The software automated several payroll functions, improving efficiency and making tasks quicker and more efficient. With gWorks, payroll processing was reduced to just one day, freeing up additional staff time.

Improved Payment Processing: With gWorks' integrated solution, Belle Fourche was able to automate their billing process and offer online payment options to their residents. This not only allowed for a more convenient and streamlined payment experience for citizens but also reduced the administrative burden on staff. By eliminating the need for manual data entry and paper checks, gWorks significantly reduced the time and effort required to process payments.

Accurate and Timely Accounting and Budgeting: With gWorks' integrated solution, Belle Fourche was able to consolidate their financial processes into a single platform. The software provided automated accounting functionalities, eliminating the need for manual data entry and reducing the risk of errors. This streamlined the accounting process, saving valuable staff time and improving accuracy.

gWorks offered robust budgeting and reporting features that allowed Belle Fourche to create comprehensive budgets and generate detailed financial reports with ease. The integration with other modules, such as payroll and utility billing, ensured that financial data was accurate, up-to-date, and easily accessible, providing the municipality with greater transparency and improved decision-making capabilities.

One Vendor and One Solution: gWorks included a mapping solution that is tied that allowed the municipality to visualize and manage their geographic data more effectively. By having an integrated suite of solutions, Belle Fourche was able to leverage these solutions effectively to improve their operations, reporting and decision-making, and reduce costs.

gWorks doesn’t just stop with what just happens in the finance office, but what happens at the cemetery….what happens with public works….what happens with a contractors license. We can integrate this into other city departments. – Jason LaFayette, Finance Officer

Through gWorks' fully-integrated solution, Belle Fourche successfully transformed their outdated and inefficient processes into streamlined and efficient operations. The software's advanced capabilities automated several time-consuming tasks, saving valuable staff time and allowing for better resource allocation. In addition, gWorks' solution improved communication and transparency among departments, enhancing decision-making and collaboration. With its scalability and adaptability, gWorks will allow Belle Fourche to adjust to their ongoing needs, producing long-term benefits and setting them up for future success.

gWorks just succeeds in everything. Even if we call minutes before closing time, someone answers the phone, sets up a ticket, and resolves issues on the spot. We're on a first-name basis with many of the staff, and they are professional, yet very personal, every time we interact with them. And gWorks as a whole really helped us cut time down to where we have the ability to get more done in a day’s time. – Jason LaFayette, Finance Officer