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We've made some updates to our payment processing structure designed to make payments simpler and more transparent for both you and your residents.
gWorks is now covering certain payment processing fees that were previously passed through to you. You’ll still see them on reporting, but gWorks will now absorb them instead of passing them through to you.
You will still be responsible for refunds, chargebacks, and dispute-related deductions (see merchant fees below).
Fee: 4% of the payment amount, or $3 minimum
Who pays it: The resident making the payment
What it means:
Your benefit: You will always receive the full payment amount into your account.
Fee: A flat dollar amount based on the size of the transaction
Who pays it: The resident making the payment
What it means:
Your benefit: You will always receive the full payment amount into your account.
These fees are rare and only apply if there's a problem with a transaction. They are billed to the municipality to ensure disputes, returns, or failed payments are handled quickly and fairly, while residents continue to see only the standard third-party payment processing fees.
Disbursement Failure Fee: $25
Chargeback: $25
eCheck Return: $10
Arbitration: $15
Retrieval Request: $25