Operations

Permits issued faster. Every step documented.

Manage building permit applications, fee collection, plan review, inspections, and final approval in one system. Applicants get answers faster, and your staff stops chasing paper.

Used by
City Clerk
100$
tracked, application to CO
24/7
online submission
0
lost permit files
gworks.com / products / permits
Permit #BP-2026-0441 — Active
123 Oak Street
New residential addition — 400 sqft
Applied: Mar 12, 2026 · Applicant: J. Morrison
IN REVIEW
Application submitted
Mar 12
Fee paid — $340
Mar 12
Plans received & logged
Mar 14
Zoning review
In progress
5
Building inspection
Pending
6
Certificate of Occupancy
Pending

What it does.

Four things Permits handles to improve your workflows.

01

Online application intake

Applicants submit permit applications online with project details, plans, and fee payment. Staff receive a complete application in the system, not a folder dropped at the counter.

02

Workflow routing through review stages

Each permit moves through configurable stages (zoning review, building review, fee collection, inspection scheduling) with the right staff notified at each step automatically.

03

Inspection scheduling and results

Schedule inspections from the permit record. Inspectors see their schedule on mobile, record results in the field, and pass/fail results update the permit status immediately.

04

Certificate of Occupancy issuance

When all required inspections pass and fees are cleared, the CO is issued from the system with a full audit trail of every step from application to approval.

How it helps.

What communities gain when the manual work goes away.

Paper handling
0
No more permit folders moving between desks
Applications, plans, fees, reviews, and inspection results all live in one record. Staff doesn't chase paper; they work the queue.
Processing time
-40%
Permits move faster when no step waits on a physical handoff
Digital workflow routing means the next reviewer is notified the moment the previous step is complete, not when someone remembers to walk a folder down the hall.
Applicant experience
24/7
Applicants can check status without calling
When applicants can see where their permit is in the review process online, the permit desk stops fielding status calls all day.

Often used alongside.

These modules come up most frequently when Permits is part of a team's setup. Which combination makes sense for your community depends on your priorities.

The specifics of how modules work together depend on your team's setup. Your gWorks contact will walk through the right starting point on a call.

Common questions.

If something isn't covered here, the fastest answer is a quick conversation with our team.

We answer the phone.
Call us →
Can the public look up permit status online?
Does it handle residential and commercial permits separately?
Can we configure the review workflow for our process?
Can applicants submit permit applications online?
How does pricing work?
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