The Challenge
The Village of Adams sits about 35 miles south of Lincoln, Nebraska. It’s a growing bedroom community of around 606 residents where people know their neighbors by name. Kendra Jantzen is the village clerk and treasurer, and like most clerks in small Nebraska villages, she wears a lot of hats.
Until recently, she wore them while running on SimpleCity desktop software, and the limitations were adding up. For Kendra, who works part-time, that meant managing a mountain of paper and spending hours on tasks that should have taken minutes.
Audit season meant hauling five or six boxes of physical records across town to the auditors. Bank reconciliation could eat up three hours on a good day, and that was when no one walked in the door. Manually entering bank pay transactions one by one added another hour to the pile. Reports were hard to customize, hard to read, and harder to hand to a council that needed clear answers.
For a part-time clerk managing an entire village, every hour counted. And the existing system was costing too many of them.
The gWorks Solution
To modernize operations, the Village of Adams switched to gWorks, a fully cloud-based platform covering financials, utility billing, bank reconciliation, payroll, and online payments in one easy-to-use system. Adams went live in July 2025. Like any transition, the first months came with some growing pains, and Kendra is straightforward about that.
I would say we were one of the first ones. We had the hard part. But a lot of the bugs have been worked out, and our problems became problems that you won’t have to have because they’ve been resolved.
What helped was the dedicated support. Kendra could submit a ticket, see who it was assigned to, track its progress, and get a response that same day in most cases. As the months went on, she needed to submit fewer tickets. The system started to feel natural.
Once you get the process down, it’s pretty easy. Visually they’ve done a great job of laying it out so it just makes sense. If I can do it, anybody can make the change.
Benefits Realized
By moving to gWorks Cloud, the Village of Adams realized measurable gains across day-to-day operations:
She can work from anywhere
The single biggest shift: Kendra can now work from home. gWorks is accessible from any device, which means she is not tied to the village office to get things done.
Audit season got a lot lighter
Adams used to send five or six boxes of paper records to the auditors every year. This past audit, Kendra brought two. The auditors appreciate it too. They can access what they need from their own computers, including working from home.
Bank reconciliation went from three hours to 45 minutes
Everything is in one module. Deposits, checks, adjustments. It is easier to search, easier to verify, and the system saves automatically so Kendra never has to wonder if her work is gone.
It used to take me maybe three hours to bank rec with constituents coming in and whatever. Now it maybe takes me 45 minutes, and when I only work part-time, I can plan to do multiple things in that morning instead of just bank rec.
Bank pay entry dropped from an hour to five minutes
What used to take almost an hour of manual entry now takes only five minutes. The system generates a printout, Kendra takes it to the bank, and she’s done. She is not recreating work she has already done.
Utility billing is simpler and more transparent
Customer information that used to live across multiple modules is now on one screen. Kendra can see a resident's name, address, billing history, and audit trail without clicking through several steps. When a resident comes in questioning their bill, she can pull up exactly what happened and when, making adjustments easier to justify and easier to explain.
Meter reading is also easier. The software makes it simple to spot when usage spikes, so Kendra can reach out to a resident early if something looks like a leak.
Reports are more useful for council
Council members used to receive printouts that were hard to read. Now Kendra can export reports in PDF or Excel, adjust what information is included, and give the board exactly what they are asking for.
Payroll connects to accounts payable automatically
Every time payroll runs, gWorks automatically posts the tax payments to accounts payable. Kendra does not have to track those manually. The system acts like a checklist that keeps her accountable to what still needs to get done.
Looking Back
Looking back, Kendra is glad they made the move. She is also honest about what it took to get there.
There were some issues in the beginning, but gWorks was willing to walk us through them. They were committed to fixing it. As we continued to use the software, it has been a good move for the Village of Adams.
Her advice for clerks who are still thinking it over: the accessibility of help, training, and knowledge is what makes the difference. It is worth the effort and the time, and in the end, the work is much more efficient and just easier all the way around.
The Challenge
The Village of Adams sits about 35 miles south of Lincoln, Nebraska. It’s a growing bedroom community of around 606 residents where people know their neighbors by name. Kendra Jantzen is the village clerk and treasurer, and like most clerks in small Nebraska villages, she wears a lot of hats.
Until recently, she wore them while running on SimpleCity desktop software, and the limitations were adding up. For Kendra, who works part-time, that meant managing a mountain of paper and spending hours on tasks that should have taken minutes.
Audit season meant hauling five or six boxes of physical records across town to the auditors. Bank reconciliation could eat up three hours on a good day, and that was when no one walked in the door. Manually entering bank pay transactions one by one added another hour to the pile. Reports were hard to customize, hard to read, and harder to hand to a council that needed clear answers.
For a part-time clerk managing an entire village, every hour counted. And the existing system was costing too many of them.
The gWorks Solution
To modernize operations, the Village of Adams switched to gWorks, a fully cloud-based platform covering financials, utility billing, bank reconciliation, payroll, and online payments in one easy-to-use system. Adams went live in July 2025. Like any transition, the first months came with some growing pains, and Kendra is straightforward about that.
I would say we were one of the first ones. We had the hard part. But a lot of the bugs have been worked out, and our problems became problems that you won’t have to have because they’ve been resolved.
What helped was the dedicated support. Kendra could submit a ticket, see who it was assigned to, track its progress, and get a response that same day in most cases. As the months went on, she needed to submit fewer tickets. The system started to feel natural.
Once you get the process down, it’s pretty easy. Visually they’ve done a great job of laying it out so it just makes sense. If I can do it, anybody can make the change.
Benefits Realized
By moving to gWorks Cloud, the Village of Adams realized measurable gains across day-to-day operations:
She can work from anywhere
The single biggest shift: Kendra can now work from home. gWorks is accessible from any device, which means she is not tied to the village office to get things done.
Audit season got a lot lighter
Adams used to send five or six boxes of paper records to the auditors every year. This past audit, Kendra brought two. The auditors appreciate it too. They can access what they need from their own computers, including working from home.
Bank reconciliation went from three hours to 45 minutes
Everything is in one module. Deposits, checks, adjustments. It is easier to search, easier to verify, and the system saves automatically so Kendra never has to wonder if her work is gone.
It used to take me maybe three hours to bank rec with constituents coming in and whatever. Now it maybe takes me 45 minutes, and when I only work part-time, I can plan to do multiple things in that morning instead of just bank rec.
Bank pay entry dropped from an hour to five minutes
What used to take almost an hour of manual entry now takes only five minutes. The system generates a printout, Kendra takes it to the bank, and she’s done. She is not recreating work she has already done.
Utility billing is simpler and more transparent
Customer information that used to live across multiple modules is now on one screen. Kendra can see a resident's name, address, billing history, and audit trail without clicking through several steps. When a resident comes in questioning their bill, she can pull up exactly what happened and when, making adjustments easier to justify and easier to explain.
Meter reading is also easier. The software makes it simple to spot when usage spikes, so Kendra can reach out to a resident early if something looks like a leak.
Reports are more useful for council
Council members used to receive printouts that were hard to read. Now Kendra can export reports in PDF or Excel, adjust what information is included, and give the board exactly what they are asking for.
Payroll connects to accounts payable automatically
Every time payroll runs, gWorks automatically posts the tax payments to accounts payable. Kendra does not have to track those manually. The system acts like a checklist that keeps her accountable to what still needs to get done.
Looking Back
Looking back, Kendra is glad they made the move. She is also honest about what it took to get there.
There were some issues in the beginning, but gWorks was willing to walk us through them. They were committed to fixing it. As we continued to use the software, it has been a good move for the Village of Adams.
Her advice for clerks who are still thinking it over: the accessibility of help, training, and knowledge is what makes the difference. It is worth the effort and the time, and in the end, the work is much more efficient and just easier all the way around.
Highlights
View external link
Add to your calendar:
The Challenge
The Village of Adams sits about 35 miles south of Lincoln, Nebraska. It’s a growing bedroom community of around 606 residents where people know their neighbors by name. Kendra Jantzen is the village clerk and treasurer, and like most clerks in small Nebraska villages, she wears a lot of hats.
Until recently, she wore them while running on SimpleCity desktop software, and the limitations were adding up. For Kendra, who works part-time, that meant managing a mountain of paper and spending hours on tasks that should have taken minutes.
Audit season meant hauling five or six boxes of physical records across town to the auditors. Bank reconciliation could eat up three hours on a good day, and that was when no one walked in the door. Manually entering bank pay transactions one by one added another hour to the pile. Reports were hard to customize, hard to read, and harder to hand to a council that needed clear answers.
For a part-time clerk managing an entire village, every hour counted. And the existing system was costing too many of them.
The gWorks Solution
To modernize operations, the Village of Adams switched to gWorks, a fully cloud-based platform covering financials, utility billing, bank reconciliation, payroll, and online payments in one easy-to-use system. Adams went live in July 2025. Like any transition, the first months came with some growing pains, and Kendra is straightforward about that.
I would say we were one of the first ones. We had the hard part. But a lot of the bugs have been worked out, and our problems became problems that you won’t have to have because they’ve been resolved.
What helped was the dedicated support. Kendra could submit a ticket, see who it was assigned to, track its progress, and get a response that same day in most cases. As the months went on, she needed to submit fewer tickets. The system started to feel natural.
Once you get the process down, it’s pretty easy. Visually they’ve done a great job of laying it out so it just makes sense. If I can do it, anybody can make the change.
Benefits Realized
By moving to gWorks Cloud, the Village of Adams realized measurable gains across day-to-day operations:
She can work from anywhere
The single biggest shift: Kendra can now work from home. gWorks is accessible from any device, which means she is not tied to the village office to get things done.
Audit season got a lot lighter
Adams used to send five or six boxes of paper records to the auditors every year. This past audit, Kendra brought two. The auditors appreciate it too. They can access what they need from their own computers, including working from home.
Bank reconciliation went from three hours to 45 minutes
Everything is in one module. Deposits, checks, adjustments. It is easier to search, easier to verify, and the system saves automatically so Kendra never has to wonder if her work is gone.
It used to take me maybe three hours to bank rec with constituents coming in and whatever. Now it maybe takes me 45 minutes, and when I only work part-time, I can plan to do multiple things in that morning instead of just bank rec.
Bank pay entry dropped from an hour to five minutes
What used to take almost an hour of manual entry now takes only five minutes. The system generates a printout, Kendra takes it to the bank, and she’s done. She is not recreating work she has already done.
Utility billing is simpler and more transparent
Customer information that used to live across multiple modules is now on one screen. Kendra can see a resident's name, address, billing history, and audit trail without clicking through several steps. When a resident comes in questioning their bill, she can pull up exactly what happened and when, making adjustments easier to justify and easier to explain.
Meter reading is also easier. The software makes it simple to spot when usage spikes, so Kendra can reach out to a resident early if something looks like a leak.
Reports are more useful for council
Council members used to receive printouts that were hard to read. Now Kendra can export reports in PDF or Excel, adjust what information is included, and give the board exactly what they are asking for.
Payroll connects to accounts payable automatically
Every time payroll runs, gWorks automatically posts the tax payments to accounts payable. Kendra does not have to track those manually. The system acts like a checklist that keeps her accountable to what still needs to get done.
Looking Back
Looking back, Kendra is glad they made the move. She is also honest about what it took to get there.
There were some issues in the beginning, but gWorks was willing to walk us through them. They were committed to fixing it. As we continued to use the software, it has been a good move for the Village of Adams.
Her advice for clerks who are still thinking it over: the accessibility of help, training, and knowledge is what makes the difference. It is worth the effort and the time, and in the end, the work is much more efficient and just easier all the way around.
The Challenge
The Village of Adams sits about 35 miles south of Lincoln, Nebraska. It’s a growing bedroom community of around 606 residents where people know their neighbors by name. Kendra Jantzen is the village clerk and treasurer, and like most clerks in small Nebraska villages, she wears a lot of hats.
Until recently, she wore them while running on SimpleCity desktop software, and the limitations were adding up. For Kendra, who works part-time, that meant managing a mountain of paper and spending hours on tasks that should have taken minutes.
Audit season meant hauling five or six boxes of physical records across town to the auditors. Bank reconciliation could eat up three hours on a good day, and that was when no one walked in the door. Manually entering bank pay transactions one by one added another hour to the pile. Reports were hard to customize, hard to read, and harder to hand to a council that needed clear answers.
For a part-time clerk managing an entire village, every hour counted. And the existing system was costing too many of them.
The gWorks Solution
To modernize operations, the Village of Adams switched to gWorks, a fully cloud-based platform covering financials, utility billing, bank reconciliation, payroll, and online payments in one easy-to-use system. Adams went live in July 2025. Like any transition, the first months came with some growing pains, and Kendra is straightforward about that.
I would say we were one of the first ones. We had the hard part. But a lot of the bugs have been worked out, and our problems became problems that you won’t have to have because they’ve been resolved.
What helped was the dedicated support. Kendra could submit a ticket, see who it was assigned to, track its progress, and get a response that same day in most cases. As the months went on, she needed to submit fewer tickets. The system started to feel natural.
Once you get the process down, it’s pretty easy. Visually they’ve done a great job of laying it out so it just makes sense. If I can do it, anybody can make the change.
Benefits Realized
By moving to gWorks Cloud, the Village of Adams realized measurable gains across day-to-day operations:
She can work from anywhere
The single biggest shift: Kendra can now work from home. gWorks is accessible from any device, which means she is not tied to the village office to get things done.
Audit season got a lot lighter
Adams used to send five or six boxes of paper records to the auditors every year. This past audit, Kendra brought two. The auditors appreciate it too. They can access what they need from their own computers, including working from home.
Bank reconciliation went from three hours to 45 minutes
Everything is in one module. Deposits, checks, adjustments. It is easier to search, easier to verify, and the system saves automatically so Kendra never has to wonder if her work is gone.
It used to take me maybe three hours to bank rec with constituents coming in and whatever. Now it maybe takes me 45 minutes, and when I only work part-time, I can plan to do multiple things in that morning instead of just bank rec.
Bank pay entry dropped from an hour to five minutes
What used to take almost an hour of manual entry now takes only five minutes. The system generates a printout, Kendra takes it to the bank, and she’s done. She is not recreating work she has already done.
Utility billing is simpler and more transparent
Customer information that used to live across multiple modules is now on one screen. Kendra can see a resident's name, address, billing history, and audit trail without clicking through several steps. When a resident comes in questioning their bill, she can pull up exactly what happened and when, making adjustments easier to justify and easier to explain.
Meter reading is also easier. The software makes it simple to spot when usage spikes, so Kendra can reach out to a resident early if something looks like a leak.
Reports are more useful for council
Council members used to receive printouts that were hard to read. Now Kendra can export reports in PDF or Excel, adjust what information is included, and give the board exactly what they are asking for.
Payroll connects to accounts payable automatically
Every time payroll runs, gWorks automatically posts the tax payments to accounts payable. Kendra does not have to track those manually. The system acts like a checklist that keeps her accountable to what still needs to get done.
Looking Back
Looking back, Kendra is glad they made the move. She is also honest about what it took to get there.
There were some issues in the beginning, but gWorks was willing to walk us through them. They were committed to fixing it. As we continued to use the software, it has been a good move for the Village of Adams.
Her advice for clerks who are still thinking it over: the accessibility of help, training, and knowledge is what makes the difference. It is worth the effort and the time, and in the end, the work is much more efficient and just easier all the way around.
Highlights
View external link
Add to your calendar:
The Challenge
The Village of Adams sits about 35 miles south of Lincoln, Nebraska. It’s a growing bedroom community of around 606 residents where people know their neighbors by name. Kendra Jantzen is the village clerk and treasurer, and like most clerks in small Nebraska villages, she wears a lot of hats.
Until recently, she wore them while running on SimpleCity desktop software, and the limitations were adding up. For Kendra, who works part-time, that meant managing a mountain of paper and spending hours on tasks that should have taken minutes.
Audit season meant hauling five or six boxes of physical records across town to the auditors. Bank reconciliation could eat up three hours on a good day, and that was when no one walked in the door. Manually entering bank pay transactions one by one added another hour to the pile. Reports were hard to customize, hard to read, and harder to hand to a council that needed clear answers.
For a part-time clerk managing an entire village, every hour counted. And the existing system was costing too many of them.
The gWorks Solution
To modernize operations, the Village of Adams switched to gWorks, a fully cloud-based platform covering financials, utility billing, bank reconciliation, payroll, and online payments in one easy-to-use system. Adams went live in July 2025. Like any transition, the first months came with some growing pains, and Kendra is straightforward about that.
I would say we were one of the first ones. We had the hard part. But a lot of the bugs have been worked out, and our problems became problems that you won’t have to have because they’ve been resolved.
What helped was the dedicated support. Kendra could submit a ticket, see who it was assigned to, track its progress, and get a response that same day in most cases. As the months went on, she needed to submit fewer tickets. The system started to feel natural.
Once you get the process down, it’s pretty easy. Visually they’ve done a great job of laying it out so it just makes sense. If I can do it, anybody can make the change.
Benefits Realized
By moving to gWorks Cloud, the Village of Adams realized measurable gains across day-to-day operations:
She can work from anywhere
The single biggest shift: Kendra can now work from home. gWorks is accessible from any device, which means she is not tied to the village office to get things done.
Audit season got a lot lighter
Adams used to send five or six boxes of paper records to the auditors every year. This past audit, Kendra brought two. The auditors appreciate it too. They can access what they need from their own computers, including working from home.
Bank reconciliation went from three hours to 45 minutes
Everything is in one module. Deposits, checks, adjustments. It is easier to search, easier to verify, and the system saves automatically so Kendra never has to wonder if her work is gone.
It used to take me maybe three hours to bank rec with constituents coming in and whatever. Now it maybe takes me 45 minutes, and when I only work part-time, I can plan to do multiple things in that morning instead of just bank rec.
Bank pay entry dropped from an hour to five minutes
What used to take almost an hour of manual entry now takes only five minutes. The system generates a printout, Kendra takes it to the bank, and she’s done. She is not recreating work she has already done.
Utility billing is simpler and more transparent
Customer information that used to live across multiple modules is now on one screen. Kendra can see a resident's name, address, billing history, and audit trail without clicking through several steps. When a resident comes in questioning their bill, she can pull up exactly what happened and when, making adjustments easier to justify and easier to explain.
Meter reading is also easier. The software makes it simple to spot when usage spikes, so Kendra can reach out to a resident early if something looks like a leak.
Reports are more useful for council
Council members used to receive printouts that were hard to read. Now Kendra can export reports in PDF or Excel, adjust what information is included, and give the board exactly what they are asking for.
Payroll connects to accounts payable automatically
Every time payroll runs, gWorks automatically posts the tax payments to accounts payable. Kendra does not have to track those manually. The system acts like a checklist that keeps her accountable to what still needs to get done.
Looking Back
Looking back, Kendra is glad they made the move. She is also honest about what it took to get there.
There were some issues in the beginning, but gWorks was willing to walk us through them. They were committed to fixing it. As we continued to use the software, it has been a good move for the Village of Adams.
Her advice for clerks who are still thinking it over: the accessibility of help, training, and knowledge is what makes the difference. It is worth the effort and the time, and in the end, the work is much more efficient and just easier all the way around.
The Challenge
The Village of Adams sits about 35 miles south of Lincoln, Nebraska. It’s a growing bedroom community of around 606 residents where people know their neighbors by name. Kendra Jantzen is the village clerk and treasurer, and like most clerks in small Nebraska villages, she wears a lot of hats.
Until recently, she wore them while running on SimpleCity desktop software, and the limitations were adding up. For Kendra, who works part-time, that meant managing a mountain of paper and spending hours on tasks that should have taken minutes.
Audit season meant hauling five or six boxes of physical records across town to the auditors. Bank reconciliation could eat up three hours on a good day, and that was when no one walked in the door. Manually entering bank pay transactions one by one added another hour to the pile. Reports were hard to customize, hard to read, and harder to hand to a council that needed clear answers.
For a part-time clerk managing an entire village, every hour counted. And the existing system was costing too many of them.
The gWorks Solution
To modernize operations, the Village of Adams switched to gWorks, a fully cloud-based platform covering financials, utility billing, bank reconciliation, payroll, and online payments in one easy-to-use system. Adams went live in July 2025. Like any transition, the first months came with some growing pains, and Kendra is straightforward about that.
I would say we were one of the first ones. We had the hard part. But a lot of the bugs have been worked out, and our problems became problems that you won’t have to have because they’ve been resolved.
What helped was the dedicated support. Kendra could submit a ticket, see who it was assigned to, track its progress, and get a response that same day in most cases. As the months went on, she needed to submit fewer tickets. The system started to feel natural.
Once you get the process down, it’s pretty easy. Visually they’ve done a great job of laying it out so it just makes sense. If I can do it, anybody can make the change.
Benefits Realized
By moving to gWorks Cloud, the Village of Adams realized measurable gains across day-to-day operations:
She can work from anywhere
The single biggest shift: Kendra can now work from home. gWorks is accessible from any device, which means she is not tied to the village office to get things done.
Audit season got a lot lighter
Adams used to send five or six boxes of paper records to the auditors every year. This past audit, Kendra brought two. The auditors appreciate it too. They can access what they need from their own computers, including working from home.
Bank reconciliation went from three hours to 45 minutes
Everything is in one module. Deposits, checks, adjustments. It is easier to search, easier to verify, and the system saves automatically so Kendra never has to wonder if her work is gone.
It used to take me maybe three hours to bank rec with constituents coming in and whatever. Now it maybe takes me 45 minutes, and when I only work part-time, I can plan to do multiple things in that morning instead of just bank rec.
Bank pay entry dropped from an hour to five minutes
What used to take almost an hour of manual entry now takes only five minutes. The system generates a printout, Kendra takes it to the bank, and she’s done. She is not recreating work she has already done.
Utility billing is simpler and more transparent
Customer information that used to live across multiple modules is now on one screen. Kendra can see a resident's name, address, billing history, and audit trail without clicking through several steps. When a resident comes in questioning their bill, she can pull up exactly what happened and when, making adjustments easier to justify and easier to explain.
Meter reading is also easier. The software makes it simple to spot when usage spikes, so Kendra can reach out to a resident early if something looks like a leak.
Reports are more useful for council
Council members used to receive printouts that were hard to read. Now Kendra can export reports in PDF or Excel, adjust what information is included, and give the board exactly what they are asking for.
Payroll connects to accounts payable automatically
Every time payroll runs, gWorks automatically posts the tax payments to accounts payable. Kendra does not have to track those manually. The system acts like a checklist that keeps her accountable to what still needs to get done.
Looking Back
Looking back, Kendra is glad they made the move. She is also honest about what it took to get there.
There were some issues in the beginning, but gWorks was willing to walk us through them. They were committed to fixing it. As we continued to use the software, it has been a good move for the Village of Adams.
Her advice for clerks who are still thinking it over: the accessibility of help, training, and knowledge is what makes the difference. It is worth the effort and the time, and in the end, the work is much more efficient and just easier all the way around.
Highlights
The Challenge
The Village of Adams sits about 35 miles south of Lincoln, Nebraska. It’s a growing bedroom community of around 606 residents where people know their neighbors by name. Kendra Jantzen is the village clerk and treasurer, and like most clerks in small Nebraska villages, she wears a lot of hats.
Until recently, she wore them while running on SimpleCity desktop software, and the limitations were adding up. For Kendra, who works part-time, that meant managing a mountain of paper and spending hours on tasks that should have taken minutes.
Audit season meant hauling five or six boxes of physical records across town to the auditors. Bank reconciliation could eat up three hours on a good day, and that was when no one walked in the door. Manually entering bank pay transactions one by one added another hour to the pile. Reports were hard to customize, hard to read, and harder to hand to a council that needed clear answers.
For a part-time clerk managing an entire village, every hour counted. And the existing system was costing too many of them.
The gWorks Solution
To modernize operations, the Village of Adams switched to gWorks, a fully cloud-based platform covering financials, utility billing, bank reconciliation, payroll, and online payments in one easy-to-use system. Adams went live in July 2025. Like any transition, the first months came with some growing pains, and Kendra is straightforward about that.
I would say we were one of the first ones. We had the hard part. But a lot of the bugs have been worked out, and our problems became problems that you won’t have to have because they’ve been resolved.
What helped was the dedicated support. Kendra could submit a ticket, see who it was assigned to, track its progress, and get a response that same day in most cases. As the months went on, she needed to submit fewer tickets. The system started to feel natural.
Once you get the process down, it’s pretty easy. Visually they’ve done a great job of laying it out so it just makes sense. If I can do it, anybody can make the change.
Benefits Realized
By moving to gWorks Cloud, the Village of Adams realized measurable gains across day-to-day operations:
She can work from anywhere
The single biggest shift: Kendra can now work from home. gWorks is accessible from any device, which means she is not tied to the village office to get things done.
Audit season got a lot lighter
Adams used to send five or six boxes of paper records to the auditors every year. This past audit, Kendra brought two. The auditors appreciate it too. They can access what they need from their own computers, including working from home.
Bank reconciliation went from three hours to 45 minutes
Everything is in one module. Deposits, checks, adjustments. It is easier to search, easier to verify, and the system saves automatically so Kendra never has to wonder if her work is gone.
It used to take me maybe three hours to bank rec with constituents coming in and whatever. Now it maybe takes me 45 minutes, and when I only work part-time, I can plan to do multiple things in that morning instead of just bank rec.
Bank pay entry dropped from an hour to five minutes
What used to take almost an hour of manual entry now takes only five minutes. The system generates a printout, Kendra takes it to the bank, and she’s done. She is not recreating work she has already done.
Utility billing is simpler and more transparent
Customer information that used to live across multiple modules is now on one screen. Kendra can see a resident's name, address, billing history, and audit trail without clicking through several steps. When a resident comes in questioning their bill, she can pull up exactly what happened and when, making adjustments easier to justify and easier to explain.
Meter reading is also easier. The software makes it simple to spot when usage spikes, so Kendra can reach out to a resident early if something looks like a leak.
Reports are more useful for council
Council members used to receive printouts that were hard to read. Now Kendra can export reports in PDF or Excel, adjust what information is included, and give the board exactly what they are asking for.
Payroll connects to accounts payable automatically
Every time payroll runs, gWorks automatically posts the tax payments to accounts payable. Kendra does not have to track those manually. The system acts like a checklist that keeps her accountable to what still needs to get done.
Looking Back
Looking back, Kendra is glad they made the move. She is also honest about what it took to get there.
There were some issues in the beginning, but gWorks was willing to walk us through them. They were committed to fixing it. As we continued to use the software, it has been a good move for the Village of Adams.
Her advice for clerks who are still thinking it over: the accessibility of help, training, and knowledge is what makes the difference. It is worth the effort and the time, and in the end, the work is much more efficient and just easier all the way around.
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